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May 03, 2024

Vancouver, BC

|

Customer Service

|

Contract

|

$27 - $41 (hourly estimate)

{"JobID":355284,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-123.138672418182,"Longitude":49.2751542945455,"Distance":null},"State":"British Columbia","Zip":"V6J1C7","ReferenceID":"VAN-702186","PostedDate":"\/Date(1714745780000)\/","Description":"Insight Global is seeking a dynamic and experienced Digital Engagement Specialist to work remote in Canada to enhance overall programs and workflows for the Guest Support Team at one of the top athleisure companies. The ideal candidate will have a strong background in digital guest experience, working with customer experience management platforms and building new reporting dashboards within them. They will be partnering with the Voice of Guest and Insight and Analytics teams to ensure reporting efforts are aligned and division of responsibilities are clear. This role is focused on creating and elevating their social engagement by supporting new initiatives that ensure they are recognized as a leader in digital engagement. The qualified candidate will have the below:We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Digital Engagement Specialist","City":"Vancouver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-5 years experience in digital guest experience- Project management/task management experience -- create a task and a plan to tackle it, is self led - Experience working with social media management tools such as Sprinklr ( Hootsuite, Brandwatch, Salesforce, Adobe, Microsoft, Khoros, Oracle OR Ipsos Synthesio) to build new reporting dashboards.- Analytics and Reporting knowledge- Implements new tags and macros to capture conversation themes and topics.- Maintains documentation of the team\u0027s tagging structure, including current and historical tags.Conducts ad-hoc insight and reporting requests to provide cross-functional partners with guest insights.","Skills":"- Post secondary degree- Social media knowledge- Call center experience.- Retail experience","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":40.8000,"SalaryLow":27.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a dynamic and experienced Digital Engagement Specialist to work remote in Canada to enhance overall programs and workflows for the Guest Support Team at one of the top... athleisure companies. The ideal candidate will have a strong background in digital guest experience, working with customer experience management platforms and building new reporting dashboards within them. They will be partnering with the Voice of Guest and Insight and Analytics teams to ensure reporting efforts are aligned and division of responsibilities are clear. This role is focused on creating and elevating their social engagement by supporting new initiatives that ensure they are recognized as a leader in digital engagement. The qualified candidate will have the below:We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 16, 2024

Akron, OH

|

Collections

|

Contract-to-perm

|

$14 - $22 (hourly estimate)

{"JobID":357724,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-81.5197272727273,"Longitude":41.0974545454545,"Distance":null},"State":"Ohio","Zip":"44308","ReferenceID":"CLV-705055","PostedDate":"\/Date(1715847412000)\/","Description":"The shift during training will be 8A-5P, Monday -- Friday. After they graduate from training the shift will be 12-9P, Monday -- Friday with a Saturday (8A-1P) required every third week. If people show proficiency they will be allowed to work remotely after sixty days if they so choose. They are welcome to work full time or hybrid in our office too.Need to be w/in a fifty mile radius of Akron. Akron is the preferred site, mgr. would consider Columbus - only if we cannot fill from within target range around AkronJob Description:Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Customer Service Specialist","City":"Akron","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Call Center experienceAbility to work independentlyMust have a desire to educate and assist troubled customersMust demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraintsStrong negotiation skillsAbility to understand complex processesMust be able to easily adapt to change and embrace continuous improvementMust be goal-oriented and self-motivatedMust be comfortable using a computer and keyboard","Skills":"","Industry":"Collections","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.6000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The shift during training will be 8A-5P, Monday -- Friday. After they graduate from training the shift will be 12-9P, Monday -- Friday with a Saturday (8A-1P) required every third week. If people... show proficiency they will be allowed to work remotely after sixty days if they so choose. They are welcome to work full time or hybrid in our office too.Need to be w/in a fifty mile radius of Akron. Akron is the preferred site, mgr. would consider Columbus - only if we cannot fill from within target range around AkronJob Description:Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 08, 2024

Burbank, CA

|

Network Engineer

|

Contract

|

$84 - $126 (hourly estimate)

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You will document every incident, so you are able to provide insights and recommendations to the teams doing network deployment, design, and architecture so that network stability and reliability improves over time. The team will review incident, vulnerability, and maintenance information from vendors and document and convey this information to the rest of the team. Your passion for engineering should be visible to your team, stakeholders and in everything you do.You are- A strong problem solver. You take deep pride in your work and view each new problem as an opportunity for success; you approach challenges creatively, but methodically- Comfortable with ambiguity. You face change with a cool head and persevere even if you do not have all the details; you are comfortable moving between projects and facing the uncertain because risk and change motivates you to evolve and innovate- Technically astute. You rapidly learn new skills, grasping complicated technical information that often leaves others lost whether it is product, industry, or hard tech knowledge, you absorb it quickly and are ready for more- A collaborator. Ready to engage with other engineers and cross-functional teams inside multiple Disney Studios bannersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr. Network Engineer(VxLAN)","City":"Burbank","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Minimum 10 years network engineering experience- Working knowledge of routing protocols such as BGP, OSPF, or IS-IS- Working knowledge of overlay technologies SME: VxLAN, MPLS, Cloud deployments.- Hands on experience configuring and troubleshooting routers/switches, firewalls, load-balancers, and Wi-Fi solutions- Strong understanding of traffic flow across complex network deployments; able to identify issues from a physical link through to application level- JNCIA, CCNA, or other Associate-level network certifications- Strong communication and documentation skills- Ability to work under tight timelines and pressure- The ability to take troubleshooting and diagnostics to a root cause in a methodical manner- BS in Computer Science or related field or equivalentexperience- on-call support/rotation - onsite 4x week at the Studio Lot in Burbank","Skills":"- Experience with Juniper EX/QFX/MX/PTX, Palo Alto, Pulse Secure, F5, and Mist Wi-Fi- JNCIP, CCNP, CCDP or other Professional-level network certifications- Extensive routing protocol knowledge of BGP and IS-IS- Experience building or maintaining logging and monitoring systems- Scripting or automation skills in languages such as Python, Ansible, Ruby, Prolog, or Piet","Industry":"Network Engineer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":126.0000,"SalaryLow":84.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

From movie concept to film production, global film shoots to remote editorial artists. You will support the network that supports a studio whose content is legendary and transcends generations.We're... looking for passionate engineers who love everything tech and want to be a part of the teams that are critical to enabling a global film studio at an unimaginable scale. Doing things that no film studio has ever attempted, much less achieved.Responsibilities:As a Network Engineer on a Network Operations Center (NOC) team your role will be to maintain the tools that allow you to monitor the network, to solve any issues that your monitoring presents, and to provide a point of escalation to the Network Services team. You will document every incident, so you are able to provide insights and recommendations to the teams doing network deployment, design, and architecture so that network stability and reliability improves over time. The team will review incident, vulnerability, and maintenance information from vendors and document and convey this information to the rest of the team. Your passion for engineering should be visible to your team, stakeholders and in everything you do.You are- A strong problem solver. You take deep pride in your work and view each new problem as an opportunity for success; you approach challenges creatively, but methodically- Comfortable with ambiguity. You face change with a cool head and persevere even if you do not have all the details; you are comfortable moving between projects and facing the uncertain because risk and change motivates you to evolve and innovate- Technically astute. You rapidly learn new skills, grasping complicated technical information that often leaves others lost whether it is product, industry, or hard tech knowledge, you absorb it quickly and are ready for more- A collaborator. Ready to engage with other engineers and cross-functional teams inside multiple Disney Studios bannersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 10, 2024

Carmel, IN

|

Accounts Receivable

|

Contract-to-perm

|

$15 - $22 (hourly estimate)

{"JobID":356724,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-86.0899090909091,"Longitude":39.9836363636364,"Distance":null},"State":"Indiana","Zip":"46032","ReferenceID":"IND-703840","PostedDate":"\/Date(1715343418000)\/","Description":"Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Accounts Receivable","City":"Carmel","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Experience in a customer service role. *Experience working in a call center. *Excell and SAP experience. *Worked in an Accounts Receivable role in a business-to-business environment. *Has worked in collections. *Local to Indianapolis, Indiana. *Basic Excel skills. *Outstanding verbal and written communications skills.","Skills":"","Industry":"Accounts Receivable","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":22.2000,"SalaryLow":14.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding... payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 20, 2024

Atlanta, GA

|

Engineering (Non IT)

|

Contract

|

$19 - $28 (hourly estimate)

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*Process moderate to high levels of consumer inquiries via telephone, chat and e-mail correspondence - 40-80 phone calls per day *Provide accurate information regarding product features,... specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear. *Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries. *Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy, and support to others. *Positive and maintain open lines of communication with all Columbia Sportswear management, staff, and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 09, 2024

Pennington, NJ

|

Desktop Support

|

Contract

|

$17 - $25 (hourly estimate)

{"JobID":356604,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-74.7760454545455,"Longitude":40.3589727272727,"Distance":null},"State":"New Jersey","Zip":"08534","ReferenceID":"NNJ-703706","PostedDate":"\/Date(1715275006000)\/","Description":"Role involves basic troubleshooting of Microsoft applications and proprietary system via phone. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tech Support 1","City":"Pennington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system via phone. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.","Skills":"Technology Call Center and or Customer Service experience desired. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.2000,"SalaryLow":16.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Role involves basic troubleshooting of Microsoft applications and proprietary system via phone. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting.... Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 06, 2024

Columbia, MD

|

Customer Service

|

Perm

|

$42k - $63k (estimate)

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Transcript or copy of degree(s) required.-1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention and intervention.-Computer skills with various software -- Microsoft Products proficient skills required.-Excellent oral and written communication skills-Ability to function successfully in an environment requiring immediate response to urgent situations-Knowledge of and familiarity with local and statewide community resources-Analytical and problem-solving skills-Computer skills with various software and the internetWork Conditions:-Share office space with Crisis Chat and Crisis Counselors.-Holiday and Evening coverage required. Depending on scheduled shifts.-Hours are flexible to meet program needs.-Must be able to lift 25lbs.-Ability to work either 4 am - 12 pm, 12 pm - 8 pm, or 8 pm - 4 amWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Hybrid Digital Crisis Specialist (Columbia, MD) June Start Class","City":"Columbia","ExpirationDate":null,"PriorityOrder":0,"Requirements":"An employer is looking for a highly skilled Online / Digital Crisis Chat Specialist to join a growing team for a hybrid opportunity in Columbia, Maryland. This role requires 5 weeks of onsite training at their Columbia, Maryland facility. You must live in Columbia, MD to be eligible for this role. After the initial training, you are required to go on site 2x/month for in-person feedback and quality assurance coaching sessions. In this role you will be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services includes providing emotional support and resources to all contacts. This also includes online communication via email and chat, no phone work is required in this role. You will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information. You will receive 5 weeks total of in person training during the same shift that you\u0027ll be working. This is an on-site position. A high emphasis is placed on quality assurance for this role. The shift for this role is 8 pm -- 4 am with a 30-minute lunch break and two additional 15-minute breaks throughout your shift.For the first 90 days there is little time off available unless for extenuating circumstances, therefore you must be comfortable with the allotted start date and not taking time off in the first 90 days in order to be a good fit for this role and team.Responsibilities:-Provide online crisis support to individuals in emotional distress through Crisis Chat and Text.-Complete an assessment of each chat/text visitor to determine the appropriate means of assistance.-Complete risk assessment, safety planning, de-escalation, and follow-up with chat visitors.-Establish good rapport with a wide range of chat/text visitors.-Supporting suicidal chat/text! visitors including making an assessment and taking appropriate action, as well as tracing IP addresses and coordinating with emergency responders when active rescue is required.-Familiarity with resources and ability to provide information and referrals to visitors as appropriate.-Complete thorough documentation for all crisis chat/text. Documentation must be completed in real time.-Completes 1.5 chats/texts per hour.-The program will provide daily ongoing monitoring of chats and texts to ensure quality. The expectation is for counselors to score a minimum of 75% on the quality evaluation.-Complete weekly quality evaluation process.-Attend weekly supervision.-Ability to work independently with confidence, as well as work as an integral part of a team of professionals.-Must be mature, empathetic; flexible and adaptable to varying situations and coverage needs.-Must be reliable and able to adhere to schedules based upon call center needs.-Ability to consistently adhere to call center program policies and procedures.-Skilled in the use of technology including telephones, computers (PC), laptops, software and email.-Arrive on shift on time and properly attired.-Assist in training new Crisis Chat staff.-Meet with Crisis Chat Supervisors and Program Managers regularly to discuss program operations, concerns, and potential improvements.-Complete yearly training as required per Lifeline.-Complete trainings as required by Grassroots.-Participate in supervision, in-service training, and staff meetings-Maintain good working relationships with co-workers and positively contributes to group morale.-Complete all administrative duties including time sheets, leave requests, etc. on time.-Use appropriate channels of communication to resolve conflicts with other staff.-Interact with staff, clients, and visitors in a professional and courteous manner.Training:They will stay on a Monday to Friday schedule until they complete their 6 weeks of training. As of right now, the plan is that staff on the 8 PM to 4 AM shift will have the following schedule:Week 1: Virtual Training (9 AM to 5 PM, Monday to Friday)Week 2, 3, 4, 5: Onsite training Monday to Friday from 9 AM to 5 PM (This is with our more established teams)Weeks 6: Onsite training Monday to Friday from 8 PM to 4 AM, 12 pm - 8 pm or 4 am - 12 pm depending on your shift (To get them used to their shift with supervisors)Week 7: Transition to their selected schedule of days","Skills":"Supplemental Grassroots Rewards \u0026 Incentives:Grassroots offers to pay 100% of the expenses for its employees wishing to take advantage in the following areas:-Licensure and/or Renewal (ex. Clinical, Nursing, Medical, etc.)-CEUs-Professional Trainings and/or Conferences-Field Certifications-Automatic wage increases for Certifications achieved while employed.-$250 Hiring Bonus for full completion of Onboarding and HR trainings. -- w/stipulation that they are completed as scheduled by Grassroots.-$500 Retention Bonus -- w/ stipulation that the employee is in positive standing and meets probation.-Small Loan Option at 0% Interest for 1 year.** We do not offer Tuition Reimbursement. This is strictly funding available for professional development and/or training.**All incentives and/rewards are subject to the employee meeting the required policies and procedures, including, but not limited to, agency\u0027s 3-month probationary period, performance metrics, signed agreements prior to registration, and authorization by Grassroots leadership**","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":63000.0000,"SalaryLow":42000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

-Bachelor's Degree required, Master's Degree in Counseling, Social Work, or mental health related field preferred.-Bachelor's Degree from an accredited school with a minimum of 120 college credits,... Master's Degree from accredited school with a minimum of 30 graduate school credits. Transcript or copy of degree(s) required.-1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention and intervention.-Computer skills with various software -- Microsoft Products proficient skills required.-Excellent oral and written communication skills-Ability to function successfully in an environment requiring immediate response to urgent situations-Knowledge of and familiarity with local and statewide community resources-Analytical and problem-solving skills-Computer skills with various software and the internetWork Conditions:-Share office space with Crisis Chat and Crisis Counselors.-Holiday and Evening coverage required. Depending on scheduled shifts.-Hours are flexible to meet program needs.-Must be able to lift 25lbs.-Ability to work either 4 am - 12 pm, 12 pm - 8 pm, or 8 pm - 4 amWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 13, 2024

Hebron, KY

|

Engineering (Non IT)

|

Contract

|

$19 - $29 (hourly estimate)

{"JobID":357057,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.6733636363636,"Longitude":39.0826363636364,"Distance":null},"State":"Kentucky","Zip":"41048","ReferenceID":"MIC-704240","PostedDate":"\/Date(1715616848000)\/","Description":"Day to Day: Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production \u0026 material planning teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Order Management Professional","City":"Hebron","ExpirationDate":null,"PriorityOrder":0,"Requirements":"EDIOrder managementInbound / OutboundCustomer OrdersInventory","Skills":"Plusses:? Bachelor\u0027s Degree? Sales experience within a call center environment? Automotive industry experience? Experience using Salesforce and/or New Voice Media ? MS Excel (v-look ups, pivot tables, conditional formatting)","Industry":"Engineering (Non IT)","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.8000,"SalaryLow":19.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to Day: Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and... managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 15, 2024

Marietta, GA

|

Customer Service

|

Contract

|

$13 - $19 (hourly estimate)

{"JobID":357605,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.5235454545455,"Longitude":33.9701818181818,"Distance":null},"State":"Georgia","Zip":"30062","ReferenceID":"ATL-704897","PostedDate":"\/Date(1715789813000)\/","Description":"Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess, and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery ordersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Customer Service Representative","City":"Marietta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. At least 1 year of customer service experience","Skills":"High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":19.2000,"SalaryLow":12.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess, and resolve problems or issues Monitor progress of delivery... routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery ordersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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