Job Search Results for call center

Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and managing customer... More orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams. Day to Day %: Answering inbound calls 30%Emails from customers 30% Adding in orders, verifying inventory, verifying pricing, tracking information for orders and add into SAP 40% Main roles and responsibilities include:Answer incoming customer phone calls and provide professional first-class sales support.Receive and process orders on behalf of customer in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiate and adjust delivery dates with agreement of customers.Work with customer to meet customer service fill rate goals, maximize customer satisfaction.Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

What you'll do as a Customer Care Specialist I:? Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a... More smile in your voice.? Use tools and resources to reach a complete and accurate resolution.? Ability to place clear and concise notes on customer accounts.? Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance.? Other duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The POS Systems Administrator will sit on the Tier 4 team and serve as the highest point of escalation for their Que and Aloha platforms. Tier 4 consists of 12 other skilled systems administrators... More responsible for configurations and programming inside the Qu and Aloha POS systems. This role will maintains the Point of Sale (POS) database to ensure accurate and timely pricing of menu items, setting up promotional items, and configuring the loyalty program. This position maintains product pricing and recipe information, tests database changes, and performs the distribution of changes to the stores, bakeries, and restaurants (SBRs). This position performs database requests (e.g., adding/modifying items, updating pricing, adding/removing functionality, etc.). Responsibilities:POS Database and SystemsoInstalls and configures routine enterprise application activities, data warehousing, database backups, interfaces and configuration builds.oPerforms POS programming tasks (e.g., adding/removing functionality, updating prices and taxes, adding and removing items, configuring discounts, loyalty rewards, and promotions, maintains architecture for improved performance and proper reporting, etc.).oConducts configuration, programming, and testing of POS systems and back office software according to change management standards and established requirements.oDevelops procedures, streamlines current practices, applies established protocol for managing configuration changes, implements pricing updates, and executes software upgrades across brands.oPerforms scheduling routines and inventory of systems programming tasks, including creation and maintenance of security, user hierarchy, ingredients, user accounts, SBR locations, recipes, order guides, and products.oDefines, establishes, and implements best practices and procedures for POS, back office operations, online integrations and loyalty platforms (e.g., menu management, new items, coupons, redemptions, etc.).oGathers, records, tracks, and updates the POS database though maintenance request and routinely tests POS database changes for approval by operations, marketing & R&D before distribution to the SBRs.oMaintains existing and legacy POS and back office systems to ensure cohesion across the brands.oValidates POS training materials for accuracy in terminology and functionality.Collaborative PartnershipsoManages third-party vendor database integrations implemented across brandsoServes as technical lead for POS integrated enterprise software to support IT projects.oEvaluates and pilots new technologies supporting innovation and future developments.oCollaborates with the Brand Operations team on systems modifications to ensure business continuity.oServes as liaison between departments to bridge the gap between technical and operational elements.IT Technical Support and Customer ServiceoResponds, resolves, and records technical issues from SBRs related to changes to the POS database and software changes.oTroubleshoots POS and back office problems and collaborates with vendors and other support technicians to resolve support issues.oTroubleshoots and solves connectivity issues for consistent data transfer.$35/hr to $41/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less