Job Search Results for call center

One of Insight Global s largest banking clients is seeking 15 Service Desk position that are responsible for first and second level user support. In addition to providing basic Level 1 support, this... More position provides support for issues typically considered to be more complex. Interacting directly with bank teammates, the Technical Support 1 fields initial requests for service and incidents through live calls and work tickets, resolving most support issues first call without having to escalate the issue or hand off the issue to another technician or team. This role: supports and executes equipment configurations and setups; meets all assigned SLAs, department goals, and objectives; engages with and/or escalates to other support teams as appropriate. The successful candidate must have the ability to perform well in fast-paced environments, great listening and communication skills, strong troubleshooting and analytical skills, and an aptitude for supporting a broad array of computing needs. A foundational knowledge of IP and basic network connectivity and communication are required. The ability to work independently as well as in a collaborative team environment is necessary.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large Hospital System local to South Jersey is looking to hire a Process Improvement/Operation Excellence Specialist to join their Population Intelligence team. This person will apply Lean, Six... More Sigma and Project Management methodologies to deploy projects aimed at reducing variation and eliminating waste within the hospital system. They will work with the data teams to identify trends, observe, gather and manipulate data to create and transform processes that will help with production flow and operations of the team/organization. They will be responsible for managing multiple projects simultaneously relating to, but not limited to rev cycle, call center, and clinical projects. This person will also assist with leading junior members of the team and presenting to stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a Tracking Data Fusion Analyst, youll oversee real time monitoring of imagery, tracking data and associated satellite communications links for the Operations Center. You will primarily work... More regular business hours in a 24-hour, multi-satellite operations environment. You will thrive in this role if you have a desire to be part of a team on the forefront of one of the most advanced satellite constellations in the world and are highly motivated and passionate about engineering and space systems. This position requires an active/current Secret Security Clearance and the ability to obtain a Top Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active). What Youll Do:Manage complex data analytics tools to track, trend, and analyze potential problems and anomalous conditions that may affect operationsPlay a key role to Investigate root cause and resolve issues where situations require an in-depth evaluation of factors that have been discovered or referred by operations teamsWork independently to leverage tools to provide visuals of data for evaluationBe responsible for developing training to support plans and proceduresIdentify and autonomously implement ideas, solutions, processes, procedures, and checklists focused on continuous process improvement, and more efficient operationsAs needed, provide on-call support, real-time investigation, and troubleshooting for operations anomalies related to tracking dataCompensation:$30/hr to $58/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Senior Network Engineer to join the IT Department of an AM 100 law firm. This individual will be responsible for the implementation, operation documentation, and support... More of the Firms systems infrastructure. This role involves overseeing and participating in all phases of the infrastructure life cycle, including needs analysis, planning, design, implementation, operation, and maintenance. The Senior Network Engineer will work as part of the Technical Operations team in implementing, operating, and supporting the core infrastructure of the Firms IT Systems. Responsibilities: Develop and maintain in-depth, up-to-date technical knowledge of the applications and protocols used in the firm's information systems. Participate in firm-wide IT projects, system designs, procurement, and outsourcing services to implement and support core IT services. Deploy, configure, and administer core technologies such as LAN/WAN Enterprise Networks, Storage Resource Management, Enterprise Unified Communication Systems, Virtualization systems, Exchange Messaging Systems, Disaster Recovery Operations, and Backup Operations. Conduct research on emerging technologies in support of infrastructure development efforts and recommend technologies that will increase performance, cost-effectiveness, and infrastructure flexibility. Develop and execute test plans to validate performance, security, scalability, and recoverability. Report on findings and make recommendations for improvement. Provide technical leadership and 3rd level support to all members of the Information Services department. Mentor, instruct, and develop technical staff in areas of new technology. Contribute to the operational aspects of the Technical Operations group as needed. Recommend, schedule, and assist in the execution of upgrades, migrations, and repairs. Provide after-hours and on-call support for all systems as needed. This role is hybrid, two days in the firm's Center City Philadelphia office. Compensation: $130K to $135K per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits are provided.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Assist as a security monitor (includes looking for security violations and at times escorting contractors to secured areas) during normal business hours and on call for emergenciesAssist with... More shipping/receiving and general loading dock activities and operationsPerform daily property tours Assist Managers with obtaining facility related price quotations and bid proposals on property quotesAssist with performing and scheduling repairs and preventative maintenance of general facility equipment and grounds, related to landscaping, irrigations systems, elevators and lifts, dock levelers, pest control, trash removal, painting, crating and uncrating equipment, security equipment IE cameras, readers and gates.Assist with cleaning and general custodial services of the facilityEscorting vendor to the appropriate departmental contact but excluding all areas for MEP, roof and critical space in the data center.Maintain work areas in a neat and safe manner, non-critical space.Organize and file property related facility documentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Mid-Level Dynamics Developer to join the team of one of our largest medical device clients. In this role, you will be responsible for designing, developing, and... More implementing Microsoft Dynamics solutions specific to customer service platforms. This includes case management systems and customer experience applications.. You will work closely with our project managers, business analysts, and other dynamics developers to deliver high-quality solutions that enhance business processes and drive efficiency. To be eligible for this opportunity you must be local to Minneapolis, MN and willing to work onsite 3x a week in either Arden Hills or Rochester, MN. We can pay 60-70/hr based on years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Processing Manager to work for a large client in Pasadena. In this role, you will supervise and monitor customer service activities, ensuring staff provides timely,... More friendly and effective service to customers while maximizing employee production and quality. Other duties include:- Manage, monitor and measure the performance of queues and processes- Manage daily queue and ensure all staff are adhering to policies-Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions- Review staff performance of key metrics and work with staff daily to improve performanceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Quality Medical Assistant (Quality MA) that will participate in providing patient care for one of our largest healthcare providers. The ideal resource will be... More responsible for the below duties:-Outreach and scheduling for patients post hospitalization -Maintaining accurate records of all outreaches-Datamining and record retrieval-Location and upload of discharge summaries-Providing patient education on Medication AdherenceNOTE: This is not a patient facing position. The ideal candidate will be based primarily in an office/cubical setting and eager to grow in the operational space.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less