Job Search Results for call center

We are seeking a Consumer Sales Agent to join a fast-paced, family-oriented field marketing organization that works with Medicare and Medicaid populations, primarily servicing individuals under 65.... More This is an inbound, service-focused role with provided leads ? no cold calling or self-sourced leads required. The agent will work in a call center environment handling CSR-style inbound calls and passing qualified opportunities along appropriately.Key ResponsibilitiesHandle inbound consumer calls in a call center environmentSupport Life, Health, and Annuities products for under-65 populationsProvide excellent customer service and pass qualified opportunities forwardManage an in-house book of business (approximately 20 client interactions per day)Complete callbacks within 3 daysMeet quality assurance and customer satisfaction standardsNo sales quotas and no cold callingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Location: Hybrid ? minimum 2 days onsite per week. Candidate must be within commutable distance of one of the following hubs:Mount Laurel, NJWilmington, DEJacksonville, FLFt. Lauderdale, FLLewiston,... More MEPortland, MECharlotte, NCGreenville, SCBoston, MAWashington/Vienna, VANew York, NYDay-to-Day:?Build, generate, and test analytics and AI enabled components (~60% of the role)?Support collections call analytics and customer/call center use cases?Develop business analytics and compliant automations using the organization?s data and AI?Use Python + PySpark to orchestrate analytics workflows in Azure?Leverage LLMs and agents instead of hand coding every element?Participate in exploration, POCs, and solution design as boundaries are defined?Collaborate with distributed delivery vendors and internal stakeholders?Progress toward unsupervised ownership of solutions by year endJob Description:Insight Global is seeking a Sr Data Engineer for a top financial services client supporting AI/ML driven analytics initiatives within a pure Azure environment. This is a senior, analytics driven engineering role, not a traditional data engineer or model focused AI engineer. The ideal candidate can visualize the end state, design AI and analytics solutions end to end, and execute with strong technical judgment. The team focuses on collections and call center analytics, building reusable components and automations that leverage the organization?s data and modern AI tooling, including LLMs and agent assisted development. Success in this role is measured by outcomes, decisioning, and the ability to own solutions with increasing autonomy?not by perfect code syntax.Pay Rate starts at $65/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer... More contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). Roll and Responsibilities? Operate in a Call Center environment as a customer success advocate ? Receive inbound calls and make outbound calls to consumers ? Receive inbound text messages and facilitate outbound text messages to consumers ? Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers? mortgage loan inquiries/requests ? Effectively manage a pipeline of up to 75 loans ? Performing routine data entry and validation tasks? Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties ? Monitoring work queues and intervening as needed ? Interacting with multiple departments to expedite processing and/or issue resolution ? Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries ? Must request assistance for escalated and/or more complex issues to department senior associates or supervisors ? Meet outlined production and quality standards ? Follow established Policy and Procedures ? Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization?s desired culture and valuesPay Rate: $24-$25We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire 1 Lead Remote Enrollment Specialist to support a network of private, tuition-based schools across the country.This is a full-time, remote role working Monday?Friday... More with a rotating weekend schedule (3?6 hours once per month on Saturday or Sunday).This is a Lead position operating in a 60/40 split:60% Enrollment Specialist responsibilities40% Leadership responsibilities, including performance management, coaching, and team supportPosition OverviewWe?re looking for a Lead Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you?ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.In addition to supporting families directly, this individual will play a key role in supporting, developing, and elevating the performance of fellow Enrollment Specialists by providing coaching, guidance, and ongoing feedback.You?ll handle both outbound and inbound calls with prospective families while also acting as a resource and mentor for the team?helping drive both conversion results and overall team effectiveness.What You?ll DoEnrollment Specialist Responsibilities (60%)Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and complete post-tour follow-upReceive inbound calls from families with questions about programs, availability, and next stepsExecute targeted call campaigns, including tour confirmations, post-tour-to-registration outreach, and lost-opportunity re-engagementCommunicate across multiple channels, including phone, text, email, and chat, with a consistent brand voiceClearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring conversations to each familyConfidently answer parent FAQs around curriculum, age groups, schedules, enrollment process, and differentiatorsUse approved scripts and talk tracks while adapting naturally to each conversationHandle objections thoughtfully and guide families toward the appropriate next stepAccurately document conversations, outcomes, and dispositions in CCaaS and CRM systemsPartner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communicationLead Responsibilities (40%)Conduct regular performance reviews (CPRs) and provide structured, actionable feedback to Enrollment SpecialistsDeliver ongoing coaching and mentorship, including call shadowing, side-by-sides, and real-time feedbackMonitor and analyze team and individual performance metrics (conversion rates, call quality, activity levels, etc.)Partner with leadership to identify performance trends, gaps, and opportunities for improvementSupport development and execution of coaching plans and performance improvement strategiesServe as a go-to resource for team members, providing guidance on complex conversations, objection handling, and best practicesMaintain high standards of call quality, professionalism, and brand representation across the teamAssist with training and onboarding of new team membersHelp reinforce a positive, collaborative team culture that prioritizes results and the family experiencePartner cross-functionally with leadership and school teams to share insights and improve enrollment processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is responsible for the daily stability, performance, and improvement of enterprise phone and call center systems within a regulated financial services environment. The engineer designs,... More supports, and administers VoIP and legacy telephony platforms to ensure calls route correctly, recordings function properly, and service availability meets business needs. Daily work includes troubleshooting call issues, monitoring system health, managing vendors and carriers, reducing operational risk, and implementing process improvements. The role also focuses on building a reliable call center environment, developing performance metrics, improving uptime, and supporting continuous operational maturity, with responsibility for after- hours escalation when critical communication systems are impacted.Compensation:$55/hr to $60/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Act as the primary BSA supporting an enterprise IVR cloud migration initiativeGather and document business, functional, and non-functional requirements related to IVR, call flows, routing logic, and... More integrationsPartner with business stakeholders, product owners, and contact center teams to translate current-state IVR processes into future-state cloud solutionsCreate detailed artifacts including BRDs, FRDs, process flows, call flow diagrams, and use casesWork closely with engineering and vendor teams to clarify requirements and support solution designSupport data mapping and migration activities related to IVR configurations and integrationsParticipate in sprint ceremonies and support Agile delivery teamsLead UAT planning and execution, including test scenarios, scripts, and defect trackingSupport cutover and post-migration stabilization activitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must... More have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.Training:3-4 weeksMonday-Friday, 8am 4:30pm PDT/MST*Weekly quiz to move forward in training (training is 4 weeks)Shifts:5 day work weeks - between Monday - Sunday5:00 AM 10:00 PM MST Monday Sunday and Holidays*This position is fully onsite and does not have the opportunity to work from home.*This position does provide all necessary equipment to perform the job.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient Experience Org, The are currently insourcing their call... More center capabilities for supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Customer Service Representative to manage all inbound calls from residential and commercial HVAC customers in the St. Petersburg, FL area. This role is... More customer-facing and critical to ensuring a positive experience from the first call. The ideal candidate has prior experience supporting HVAC or other skilled trade service environments and is comfortable handling a high volume of inbound calls.Responsibilities: -Handle all inbound customer calls related to HVAC service and support-Provide professional, clear, and timely communication to customers-Gather and document customer information accurately-Coordinate service requests and escalate issues as needed-Deliver a consistent, customer-first experience on every interactionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire 1 bilingual remote Enrollment Specialists to support a network of private tuition based schools across the country.This is a fulltime, remote role working M-F with a... More rotating weekend schedule (3-6 hours once per month on Saturday/ Sunday).We?re looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you?ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.You?ll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You?ll also support post-tour follow-up, registration conversations, and re-engagement campaigns for families who paused or didn?t move forward the first time.This role is performance-based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care.What You?ll Do-Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up-Receive inbound calls from families with questions about programs, availability, and next steps-Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement-Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice-Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family-Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special-Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation-Handle objections thoughtfully and guide families toward the right next step-Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM-Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communicationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less