Job Search Results for call center

An employer is looking for an Annuities Report Developer to join their team remotely in the US. This person will join the newly created "brainchild" of two well established private equity firms--this... More new company will be focused on the annuities space of life insurance. The Annuities Report Developer will be the middleman between the Data Engineer/IT Team and the Annuity Operations groups and will be responsible for developing and managing comprehensive reporting solutions that will improve processes and identify trends and gaps. He/she will query and integrate data from Snowflake, log files, TalkDesk call center systems, Verisk FAST, and event streaming ques to create reports and dashboards for analysis. This person will work closely with the Data Engineering team to provide requirements on data sets, participate in conversations about data models and strategy and general data architecture. He/she will be presenting findings daily to stakeholders across the business. Compensation for this role is 125-150k per year annually plus bonus. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an IT Manufactuing Specialist to support the warehouse operations of one of the nation's largest production residential home builders. This position is Fully on-site role in... More Florence, SC, MondayFriday, with occasional weekend support and one on call shift a week if required.The IT Manufacturing Specialist works closely with the Manufacturing Management Team to install, maintain, and support a variety of IT systems and services. This includes hardware (computers, printers, AV equipment), software (including third-party and internal business applications), and technology used in manufacturing operations. Experience in engineering or manufacturing environments is a plus.- Ensure fast response times to minimize system downtime.- Install and maintain IT equipment in the manufacturing facility.- Coordinate office IT needs with the corporate service center.- Support and troubleshoot desktops, laptops, printers, network devices, and manufacturing tech.- Perform software installations and updates.- Collaborate with third-party vendors and escalate unresolved issues as needed.- Log detailed service notes in the helpdesk system.- Communicate effectively with management on issue status and resolutions.- Participate in team projects and contribute to IT initiatives.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is seeking a Secret Cleared LAN VoIP Network Specialist II to work onsite at Joint Base Andrews, MD. This position is responsible for providing voice systems maintenance and support for... More the 844th Communication Group (CG). This includes install, configure, administer, manage, maintain/update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components. Must have an understanding of enhanced 911 systems, Defense Information Systems Agency Unified Capabilities Requirements, and Time Division Multiplexing (TDM).Essential Job FunctionsProvide Tier 2 and Tier 3 support for Voice systems.Ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software and hardware changes as necessary.Install, configure, administer, manage, maintain/update and provide maintenance and operations support for the Cisco Unified Communication Manager (CUCM) and its components.Deliver comprehensive customer IT support to include but not limited to transitioning (i.e., moves, adds and changes), operating, maintaining, restoring, protecting, backups and refreshing CUCM telephony including all associated infrastructure systems, components, and data as well as administration of listed systems and components.Ensure that all components of the CUCM systems to include but not limited to Servers, Unity Messaging System, Databases, Physical phones, Soft Clients, Operating systems, Gateways, Switches, Routers, Firmware, Software and Hardware are kept updated to meet or exceed all industry standards and are fully functional.Provide emergency voice LAN troubleshooting assistance within 30 minutes of notification either by phone or in person and troubleshoot and resolve any emergency voice outage within two (2) hours of notification.Provide routing network troubleshooting and maintenance within the guidelines of the Government's Authorized Service Interruption (ASI) process.Prepare and maintain project planning documentation, create and maintain LAN/voice network maps/diagrams and presentation material and input all relevant information into network monitoring tools (e.g., Cisco Prime Infrastructure, Solar Winds). Conducting research and load any applicable software, hardware, or firmware updates to voice equipment and physically and virtually install new equipment.Use Government provided ticket system to process, log and close out trouble tickets, change requests and work-orders.Support traditional telephony (time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations including multi-level precedence and preemption (MLPP) and Post Branch Exchange (PBX) knowledge.Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM.Ensure all voice equipment complies with all AF Enterprise CM Policies and listed on all relevant inventories.Support decommissioning of legacy telephony/Time Division Multiplexing (TDM) technologies and migration to IP-based telephony.Provide training, as requested.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A retail employer in the Cincinnati area is seeking a Team Lead for their facilities dispatch team. Reporting directly to the Operations Manager, this resource will lead a team of 12 dispatchers for... More IoT refrigeration maintenance. Responsibilities include:- Supervising, managing, and directing the activities of Facilities Management Support Resources.- Working with Customer to provide Deliverables as outlined herein during the Term.- Understanding, adhering to, and supporting adherence to Customer Facilities Management monitoring and support standards and applicable policies and procedures, as provided in writing by Customer.- Gain knowledge of Customers Facilities Management policies, procedures, tools, and systems and apply it to the supervision and training of the FM Team.- Coordinate Services with Customers personnel.- Communicate and escalate issues as in a timely manner.- Ensure the Services satisfy Customers business needs by aligning to the specifications of this Statement of Work.Complete Deliverables:(a)Reviewing and maintaining weekly employee and FM Team productivity reports using Customer systems and tools(b)Monitoring feedback channels and ensuring information is regularly reviewed with FM Team members(c)Providing weekly summaries to Customer on FM Team composition, performance, and productivity(d)Scheduling and coordinating Services in accordance with Customers requirements, as communicated to Service Provider in writing(e)Establishing, assigning, and tracking of shifts and schedules for FM Team members(f)Coordinating assigned activities as required by Customer and the programWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A global travel insurance agency is seeking a Customer Experience Specialist to join their fast-growing team. This key role will ensure the company is delivering a customer-first, best-in-class... More service to their valued users and will be pivotal in setting the bar for standard and excellence in the travel space. The pay rate for this role is between $18-$20 an hour, depending on the shift worked and the candidate's experience level. Day to Day--Be customer-obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand, known for excellence, speed, empathy, proactivity, and positivity.-Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.-Provide real-time support related to travel inquiries & emergency events.-Collect & monitor travel intelligence information.-Interact with travel & medical providers.-Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.-Efficiently handle customer complaints with empathy, knowledge and understanding.-Complete customer requests in a friendly, professional and timely manner.-Work collaboratively across teams and departments to help solve any matter at hand.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our top clients is seeking for onsite Desktop Support Technicians to join their team. This position will be onsite to support internal users on any Level 2 needs needed from the end user.... More Support can vary from re-installing laptops, addings uers to AD groups, installing new monitors, changing out hardware, troubleshooting Citrix/ email issues and more. Culture is very impotant to this team as well! We are searching for driven individuals that want to engage with their colleagues and that embody the positive company culture this group brings to the company!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Globals client, a credit union headquartered in Sacramento CA, is looking for a member care representative. This candidate will be responsible for interacting with the members to provide... More prompt resolutions to minimize non-performing asset accounts and to promote account retention. The main duty will be to contact members by phone. They will be negotiating with the members to resolve delinquent statuses and discuss their accounts. The ideal candidate will have experience with negative shares, repossession suits, foreclosures, and bankruptcies. The Member Care rep will have to process repossession reinstatement and redemption requests.pay range: 19-22/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Quality Medical Assistant (Quality MA) that will participate in providing patient care for one of our largest healthcare providers. The ideal resource will be... More responsible for the below duties:-Outreach and scheduling for patients post hospitalization -Maintaining accurate records of all outreaches-Datamining and record retrieval-Location and upload of discharge summaries-Providing patient education on Medication AdherenceNOTE: This is not a patient facing position. The ideal candidate will be based primarily in an office/cubical setting and eager to grow in the operational space.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less