Job Search Results for call center

This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP... More phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... More responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Network Operations Center (NOC) Technician serves as Tier 1 support for Greater Harris County 9-1-1 Emergency Network. This position is the first point of contact for inbound NOC service... More requests, incidents, and alerts. Technicians must possess broad technical knowledge of all systems and services supported by the organization and demonstrate advanced customer service, communication, and documentation skills. As a direct report to the NOC Lead, this role requires professionalism, technical versatility, and a mission-critical mindset. Compensation for this position depends on relevant work experience; anywhere from $20-$26/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Surgical Assistant will support the operating room (OR) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs. The primary cases you would see are Sports... More Med/Ortho. The major focus is on the scrub/assist role but may also include an assistant circulator role under the direct supervision of a Registered Nurse.On call 1 day per week/4-5 times per monthPay would be based on experience and would range from $25-$40 hourlyWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our largest clients is looking for a Revenue Management Analyst to join their team in Woodland Hills, CA hybrid 3x a week onsite. This person will support the revenue management strategy... More through pricing, inventory control, and data analysis, reporting to the Manager of Ocean Revenue Management.- Manage pricing and inventory to support the yield management goals in the assigned markets based on supply and demand, booking curves, standard reports, competitive landscape, market conditions, data analysis, etc.- Conduct quantitative analyses and create ad hoc reports and presentation decks for the senior management, including CMO, CEO, and the Board of Directors- Work closely with other teams such as Marketing, Sales, Call Center, Operations, and IT to implement projects within expected deadlines- Perform other duties as assignedSalary Range: $95,000 - $110,000We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

What you will do:Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctionsContact customer representative and determine equipment/systems... More problemsDiagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sitesFollow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipmentService, troubleshoot and install many different manufacturers Fire & Life Safety systems including SimplexGrinnellRead and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manualsExhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happinessComplete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computersObtain customer signature upon completing service call assignmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global's client, one of the world's largest providers of facility services and solutions, is seeking an Electrical Field Test Technician to join their team in Richmond, VA. The technician... More will be driving directly from their home to the site everyday - Provided a company vehicle, gas card, a laptop, cell phone, company credit card, and home depot credit card.Day to Day: *Travel to customer sites to inspect, test, troubleshoot, perform start-up and collect data on electrical systems. *Test and commission protection and control systems on high voltage substations. *Maintain, test, repair, rebuild, and replace low, medium, and high voltage switchgear and circuit breakers. *Troubleshoot automatic transfer switches. *Test and inspect low, medium, and high voltage cable installations. *Maintain, test, and repair transformers and related equipment. *Test and calibrate solid-state and electro-mechanical relays. *Perform relay calibration and power metering. *Conduct low and medium-voltage motor control center and contractor testing. *Start-up, troubleshoot, and repair generator controls and transfer schemes. *Sample and analyze insulated fluids. *Complete Job Hazard Analyses including but not limited to arc-flash and shock analyses *Conduct limited and routine investigations, tests, and evaluations. *Document test results and complete field reports. *Rotate emergency on-call duty. *Maintain strict compliance to regulatory lawsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a highly skilled Master Electrician to support our clients facilities team at a 700,000-square-foot distribution center in Quincy, MA. As the sole electrician on-site, youll... More oversee all electrical projects, maintenance, and system improvements, ensuring operational efficiency and safety.Key Responsibilities:Manage and execute facilities upgrades, renovations, and energy efficiency initiativesMaintain and troubleshoot high and low voltage systems, including 1.5 MW supply site, generators, fire pumps, and substationsMonitor and support solar energy systems (1.3 MW rooftop installation) in coordination with vendorsLead electrical projects and oversee continuous improvement initiativesMaintain maintenance logs, schematics, and sub-meter systems for power monitoringAct as the point of contact for vendor coordination and troubleshootingParticipate in an on-call rotation (every 3-4 weeks after 6 PM, with $20/day compensation)Pay for this role ranges from 55/HR to 65/HR depending on skillset, experience, and education.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Design and implement scalable network components across public cloud platforms, including Azure and AWS, ensuring high availability and performance.Enhance the security posture of multi-cloud... More environments, implementing advanced solutions to safeguard data and operations.Collaborate with security operations and architecture to address network security gaps.Collaborate with cross-functional teams to implement seamless integrations across PaaS, IaaS, and SaaS environments.Mentor and support team members, fostering knowledge sharing and professional growth within the Cloud Networking team.Monitor and manage multi-cloud networking environments, driving incident response, root cause analysis, and problem resolution to enhance system reliability.Lead enterprise networking efforts for routing/peering connectivity, SD-WAN, firewalls, load balancers, and all other critical infrastructure components.Support Cloud Center of Excellence (CCoE) initiatives, fostering cloud adoption and alignment with organizational goals.Develop comprehensive documentation for cloud networking services, M&A integrations/migration projects, streamlining onboarding and operational efficiency.Implement networking best practices to optimize and simplify cloud platforms, achieving significant cost savings and operational efficiency.Established processes to ensure compliance with SOX and PCI standards, including detailed evidence creation and audit readiness.Research and introduce emerging cloud networking technologies and trends to simplify and modernize the network footprint.Provide architectural and engineering expertise across business units, collaborating with security and other technical teams.Act as the escalation point for networking-related issues, including security, resolving complex challenges and ensuring seamless team collaboration.Drive automation initiatives, leveraging Infrastructure as Code (IaC) and Configuration as Code (CaC) to enhance operational efficiency and reduce manual tasks enhancing scalability.Lead networking tech debt reduction initiatives, adopting best practices and optimizing existing infrastructure.Manage and maintain load balancing platforms, ensuring efficient traffic distribution and uptime.Support cloud disaster recovery plans and business continuity strategies, ensuring minimal downtime and operational resilience.Monitor and improve networking metrics and KPIs, promoting operational excellence and accountability.Participate in on-call rotations to provide after-hours support, ensuring uninterrupted operations.Advocated for automation to streamline day-to-day operations, reducing manual workloads and improving system efficiency.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less