Job Search Results for call center

A large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding... More payments, annuities, life insurance qualifications, beneficiaries, etc. More responsibilities include: *Reviews, researches and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat. *Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels. *Proactively seeks resolution to client issues; uses solid judgment in recognizing the need to escalate situations to management. *Provides analysis and service for all products *Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary. *Maintains accurate information and documentation in Salesforce Customer First Platform. *Required to utilize multiple administration systems to service clients. *Proactively conducts outbound calls to follow up on previous client concerns to ensure issues were resolved accurately and timely. *Analyzes client trends to identify and mitigate risk to the Enterprise, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices. *Requires developing and maintaining comprehensive knowledge of state regulations, required forms, policy details, processes, current and discontinued products, etc. *Develops and maintains positive working relationships with internal and external clients. *Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads. *Proactively conducts conservation efforts to retain business. *Processes all work requests received through Imaging from various departments within established service levels. *Identifies system or procedural problems and recommends improvements to benefit clients or home office associates. *Services walk-in clients to the Home Office. *Performs other duties as assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP... More phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A customer of Insight Global is growing it's Tier 1 Support Team! We are looking for Tier 1 Helpdesk Agents to work onsite here in Atlanta. All help desk personnel need excellent problem-solving,... More communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems being supported. Typical duties include: (Tier 1)Taking initial telephone or e-mail inquiries and troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in five minutes or less. Recognizing and escalating more difficult problems to Tier 2 support. Logging call activity. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where customer is headed tomorrow.IT Helpdesk Agents are responsible for providing support for all technologies used by our Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other. If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the culture by fostering collaboration and community.Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problemsUtilize ticketing system to communicate and thoroughly document issues and opportunitiesManage ticket queue daily to make sure all tickets are updated and communicated resolved effectivelyDiagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platformsUsing KCS methodology, contribute to the knowledge base by flagging, editing and creating articlesFollow all Standard Operating ProceduresAdvocate for the restaurants and own issues until completionMaintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurantsSupport departmental goals such as Quality, Customer Satisfaction and other key metrics.Adhere to published work schedule and maintain excellent attendanceDemonstrate relentless teamwork through collaboration on team projects and initiativesImportant Information on Shifts:First 4 weeks Training Mon Fri 9-5 Onsite After that, shift will be assigned. Will be Monday Saturday with one set day off. The hours will be mid-shift or evening shift (still confirming on this). Expectation will be onsite during the week and working remotely on Saturday to start. After probationary period, schedule will be more hybrid, and expectation will be 2 days onsite. Compensation: $15/hr to $18/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A client of Insight Global is looking for a Registered Nurse to join their healthcare clinic in the South-Central Area of Los Angeles, CA. This position is schedule from 8am-4:30pm Monday to Friday,... More with no on call and no weekend shifts. This care center oversees about 100 patients today, this Registered nurse will be responsible for the care of 4-10 patients daily. Duties include in person health assessments, medication administration, wound care, phlebotomy, collaborating with medical staff and more! If interested, please apply today! The hourly range for this position is $35-$55. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

What you will do:Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctionsContact customer representative and determine equipment/systems... More problemsDiagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sitesFollow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipmentService, troubleshoot and install many different manufacturers Fire & Life Safety systems including SimplexGrinnellRead and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manualsExhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happinessComplete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computersObtain customer signature upon completing service call assignmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large Hospital System local to South Jersey is looking to hire a Process Improvement/Operation Excellence Specialist to join their Population Intelligence team. This person will apply Lean, Six... More Sigma and Project Management methodologies to deploy projects aimed at reducing variation and eliminating waste within the hospital system. They will work with the data teams to identify trends, observe, gather and manipulate data to create and transform processes that will help with production flow and operations of the team/organization. They will be responsible for managing multiple projects simultaneously relating to, but not limited to rev cycle, call center, and clinical projects. This person will also assist with leading junior members of the team and presenting to stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is seeking a Secret Cleared LAN VoIP Network Specialist II to work onsite at Joint Base Andrews, MD. This position is responsible for providing voice systems maintenance and support for... More the 844th Communication Group (CG). This includes install, configure, administer, manage, maintain/update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components. Must have an understanding of enhanced 911 systems, Defense Information Systems Agency Unified Capabilities Requirements, and Time Division Multiplexing (TDM).Essential Job FunctionsProvide Tier 2 and Tier 3 support for Voice systems.Ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software and hardware changes as necessary.Install, configure, administer, manage, maintain/update and provide maintenance and operations support for the Cisco Unified Communication Manager (CUCM) and its components.Deliver comprehensive customer IT support to include but not limited to transitioning (i.e., moves, adds and changes), operating, maintaining, restoring, protecting, backups and refreshing CUCM telephony including all associated infrastructure systems, components, and data as well as administration of listed systems and components.Ensure that all components of the CUCM systems to include but not limited to Servers, Unity Messaging System, Databases, Physical phones, Soft Clients, Operating systems, Gateways, Switches, Routers, Firmware, Software and Hardware are kept updated to meet or exceed all industry standards and are fully functional.Provide emergency voice LAN troubleshooting assistance within 30 minutes of notification either by phone or in person and troubleshoot and resolve any emergency voice outage within two (2) hours of notification.Provide routing network troubleshooting and maintenance within the guidelines of the Government's Authorized Service Interruption (ASI) process.Prepare and maintain project planning documentation, create and maintain LAN/voice network maps/diagrams and presentation material and input all relevant information into network monitoring tools (e.g., Cisco Prime Infrastructure, Solar Winds). Conducting research and load any applicable software, hardware, or firmware updates to voice equipment and physically and virtually install new equipment.Use Government provided ticket system to process, log and close out trouble tickets, change requests and work-orders.Support traditional telephony (time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations including multi-level precedence and preemption (MLPP) and Post Branch Exchange (PBX) knowledge.Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM.Ensure all voice equipment complies with all AF Enterprise CM Policies and listed on all relevant inventories.Support decommissioning of legacy telephony/Time Division Multiplexing (TDM) technologies and migration to IP-based telephony.Provide training, as requested.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a Tracking Data Fusion Analyst, youll oversee real time monitoring of imagery, tracking data and associated satellite communications links for the Operations Center. You will primarily work... More regular business hours in a 24-hour, multi-satellite operations environment. You will thrive in this role if you have a desire to be part of a team on the forefront of one of the most advanced satellite constellations in the world and are highly motivated and passionate about engineering and space systems. This position requires an active/current Secret Security Clearance and the ability to obtain a Top Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active). What Youll Do:Manage complex data analytics tools to track, trend, and analyze potential problems and anomalous conditions that may affect operationsPlay a key role to Investigate root cause and resolve issues where situations require an in-depth evaluation of factors that have been discovered or referred by operations teamsWork independently to leverage tools to provide visuals of data for evaluationBe responsible for developing training to support plans and proceduresIdentify and autonomously implement ideas, solutions, processes, procedures, and checklists focused on continuous process improvement, and more efficient operationsAs needed, provide on-call support, real-time investigation, and troubleshooting for operations anomalies related to tracking dataCompensation:$30/hr to $58/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less