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May 20, 2024

Tempe, AZ

|

Customer Service

|

Contract-to-perm

|

$16 - $24 (hourly estimate)

{"JobID":358280,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-111.917636363636,"Longitude":33.3437272727273,"Distance":null},"State":"Arizona","Zip":"85284","ReferenceID":"PHX-705688","PostedDate":"\/Date(1716203798000)\/","Description":"An employer of Insight Global\u0027s is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.Training: first 3 - 4 weeksTraining shift Arizona8am-4:30pmArizona- Time changes after day lights savings 7:00am-5pm AZT Monday- Friday (currently)6:00am-2pm SaturdayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Inbound Customer Service Representative - AZ","City":"Tempe","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*THIS POSITION SITS ONSITE FULL TIME IN TEMPE, AZ-1-3+ years of experience in an INBOUND customer service role with recent call center experience - Strong data entry/ typing experience- Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided-Proven record of good attendance-Proven customer service skills in previous experiences","Skills":"","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":24.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ. The group will be apart of building out a new team for the healthcare... company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.Training: first 3 - 4 weeksTraining shift Arizona8am-4:30pmArizona- Time changes after day lights savings 7:00am-5pm AZT Monday- Friday (currently)6:00am-2pm SaturdayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 15, 2024

Richmond, VA

|

Customer Service

|

Contract

|

$16 - $23 (hourly estimate)

{"JobID":357456,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-77.4444545454545,"Longitude":37.5635454545455,"Distance":null},"State":"Virginia","Zip":"23236","ReferenceID":"RIC-704529","PostedDate":"\/Date(1715760856000)\/","Description":"Insight Global is looking for an inbound call center representative to support an accounts receivable management company in Bonita Springs, FL. This person is required to work onsite Tuesday-Thursday and remote Monday and Friday. The Call Center Representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller.Hourly pay range $19/hr-$22/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Client Service Liaison - FL","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 1+ years experience of handle high inbound volume of calls- Strong computer literacy- Experience handling difficult calls- Excellent customer service","Skills":"","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":23.4000,"SalaryLow":15.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for an inbound call center representative to support an accounts receivable management company in Bonita Springs, FL. This person is required to work onsite Tuesday-Thursday... and remote Monday and Friday. The Call Center Representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller.Hourly pay range $19/hr-$22/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 16, 2024

New York, NY

|

Computer Engineering

|

Contract

|

$44 - $66 (hourly estimate)

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Insight Global Health is looking for a Telecommunication System Analyst for one of our largest Healthcare clients. He/She will be responsible for ensuring the smooth operation, maintenance, and... troubleshooting of Cisco Unified Communications Manager (CUCM) systems within our organization. This candidate will provide technical support to resolve issues related to voice communications infrastructure, including call routing, telephony features, and integration with other systems. This can include: diagnosing and resolving technical issues related to voice communication services, such as call routing problems, voice quality issues, and device registration failures, performing routine maintenance tasks, software upgrades, and patch installations to keep the Cisco Call Manager infrastructure secure and up to date, and managing and administering Cisco Unified Communications Manager (CUCM) systems, including user accounts, device configurations, dial plans, and system settings. He/She will work cross functionally throughout the organization to deliver high-quality support services and optimize the performance of our Cisco Call Manager environment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 07, 2024

Morristown, NJ

|

Registered Nurse (RN)

|

Contract-to-perm

|

$53 - $79 (hourly estimate)

{"JobID":355917,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-74.4640909090909,"Longitude":40.8008545454545,"Distance":null},"State":"New Jersey","Zip":"07960","ReferenceID":"HTS-702893","PostedDate":"\/Date(1715095011000)\/","Description":"Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Morristown, NJ area! This OR Nurse will be responsible for providing high-level care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. This candidate will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures.*Must live within 30 minutes of Morristown, NJ for on call requirement!*We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"TRAVEL OR Registered Nurse","City":"Morristown","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*2 years\u0027 + experience of OR Multispecialty- *Specialty- Neuro, Spine, Cardiac, Ortho, Dental, Eye, Joints, Plastic, Robotics *RN License- New Jersey *BLS certified. *Level 1 trauma experience also known as \"Tertiary\" care. Shifts: *Days- 7am-5pm *Evening- 3pm-11pm *On-call \u0026 weekends every 4-6 weeks","Skills":"","Industry":"Registered Nurse (RN)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":79.2000,"SalaryLow":52.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Morristown, NJ area! This OR Nurse will be responsible for providing... high-level care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. This candidate will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures.*Must live within 30 minutes of Morristown, NJ for on call requirement!*We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 10, 2024

Basking Ridge, NJ

|

Designer

|

Contract,Perm Possible

|

$60 - $90 (hourly estimate)

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One of Insight Global's largest telecom clients is looking for a Sr. CX/UX Designer & Engineer with an expertise in VUI design/testing, speech optimization, IVR, Natural Language & ASR Platforms.... This resource will be joining the Consulting Services Organization, specifically the Customer Experience (CX) team to drive implementation of complex hosted solutions & revenue. This resource will be responsible for leading and assisting software engineering team efforts in designing, developing, testing and implementing Conversational Interaction / speech recognition and data exchange software applications for enterprise customers, using the latest industry speech technology, and designing and delivering complex AI-driven applications using expertise with Conversational IVR. This resource will also assist with Solution/Design documentation and tool development, advanced Speech Voice User Interface/Interaction (UI) design and documentation. You will work closely with clients creating personas, gathering and interpreting requirements to identify appropriate technologies and features, developing logical and adaptive call flows, specifying system logic, writing natural and conversational system prompts, anticipating user responses, communicating the design via sample calls, and creating a detailed design specification document that directs call-flow and grammar development. This resource should be well-versed in Contact Center service delivery to delivery timely and personalized customer service on all communication channels by resolving customer queries, troubleshooting issues, and keeping customers engaged with the brand. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 30, 2024

Austin, TX

|

NOC Technician

|

Contract

|

$14 - $22 (hourly estimate)

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The number of calls/tickets fluctuates based on client needs, ranging from 1-3 to 5-8 a day.-Supporting the Unified Communications devices and servers which enable the clients to join voice and video conferences.-Logging, troubleshooting, and documenting issues using Service Now for all tickets. Some examples are troubleshooting connectivity issues, call quality problems, compatibility problems, call routing problems, and connectivity issues with video endpoints.-Helping with resolving backlog tickets.-Working with 3rd party teams for escalations. These teams include interdepartmental teams such as Logistics or TAC and external client teams like Network, Security, or AV Installers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier 1 Telepresence Engineer (Austin)","City":"Austin","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-1+ years in customer service role -- call center, retail, enterprise-level support.-Minimum of 1-2 years in a technical support role.-Excellent troubleshooting and problem-solving skills demonstrating a methodical thought process to work a problem incrementally.--\u0026gt;Experience configuring and troubleshooting Cisco IP phones, Cisco Video codecs, or Cisco Unified Communications servers.AND/OR--\u0026gt;Experience configuring and troubleshooting Cisco network equipment (ie. routers, switches).-Must have excellent written communication skills via email (Outlook) and chat tools in an enterprise environment.-Must have excellent verbal communication skills via phone/video.-Able to work effectively in a team environment -- collaboration on tickets and client support with the team to provide top-quality service, giving/receiving constructive feedback, and participating in team discussions during stand-ups.-Must be flexible on shift times, depending on front-half to back-half of the week. Service coverage with varying shifts is from 6am-8:30pm. No overnight shifts.","Skills":"-Experience working with a ticketing system (CMSP, Remedy, Service Now).-Certifications (CCST Networking, Routing and Switching CCNA, or any CCNP level certifications).-Experience with Cisco Unified Communications Manager registering devices (phone or video endpoints) and troubleshooting registration and call routing issues.-Experience with Quality of Service (QoS) principles, demonstrating the ability to apply techniques to prioritize essential data flows.-Experience in a network operations center (NOC) or similar environment using a ticketing system, monitoring system, and managing multiple tickets at once.","Industry":"NOC Technician","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.6000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a candidate to join a team of Tier 1 Telepresence Engineers in the Austin, TX area. This role will be responsible for supporting a variety of voice and video enterprise... clients in a NOC environment. This support team is responsible for configuring, maintaining, and restoring Cisco Unified Communications devices, servers, and services, such as Cisco Telepresence codecs, UC servers, and Webex applications or services.Responsibilities include, but are not limited to:-Taking customer calls regarding any telepresence device issue, and leveraging skills to triage and isolate an issue/engaging the wider team for assistance if necessary. The number of calls/tickets fluctuates based on client needs, ranging from 1-3 to 5-8 a day.-Supporting the Unified Communications devices and servers which enable the clients to join voice and video conferences.-Logging, troubleshooting, and documenting issues using Service Now for all tickets. Some examples are troubleshooting connectivity issues, call quality problems, compatibility problems, call routing problems, and connectivity issues with video endpoints.-Helping with resolving backlog tickets.-Working with 3rd party teams for escalations. These teams include interdepartmental teams such as Logistics or TAC and external client teams like Network, Security, or AV Installers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 20, 2024

Philadelphia, PA

|

Business Analyst (BA)

|

Contract,Perm Possible

|

$43 - $65 (hourly estimate)

{"JobID":358300,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-75.145,"Longitude":39.9737272727273,"Distance":null},"State":"Pennsylvania","Zip":"19103","ReferenceID":"PHL-705717","PostedDate":"\/Date(1716211000000)\/","Description":"A leader in the health insurance space is actively hiring a Business Analyst with a focus in QA Testing to join their team in Philadelphia, PA. This team is responsible for all of the testing activities needed to ensure their external call center application are properly documented. Daily this person will be responsible for identifying system requirements, documenting business needs and determining development impact to current system processing. This team will also work with the other QA Testers, programmers and users to ensure accuracy of requirements. They will play a key part in partnering with the technical areas in the research and resolution of system and process problems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"QA Business Analyst","City":"Philadelphia","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 5-7 years experience as Business Analyst- Experience with Quality Assurance Testing - Experience with project management methodology and SDLC- 2+ years of Healthcare Industry experience preferred- Significant experience in communication and presentation- Keen sense of project plan and timing, pays attention to details, ability to drive solutions- Success incorporating applications and data sources into business focused solutions","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":64.8000,"SalaryLow":43.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A leader in the health insurance space is actively hiring a Business Analyst with a focus in QA Testing to join their team in Philadelphia, PA. This team is responsible for all of the testing... activities needed to ensure their external call center application are properly documented. Daily this person will be responsible for identifying system requirements, documenting business needs and determining development impact to current system processing. This team will also work with the other QA Testers, programmers and users to ensure accuracy of requirements. They will play a key part in partnering with the technical areas in the research and resolution of system and process problems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 14, 2024

Raritan, NJ

|

Business Analyst (BA)

|

Contract

|

$48 - $72 (hourly estimate)

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Responsible for regional workforce management schedules based on forecast; analysis for proper staffing and business events; provide metrics and insights to stakeholders to optimize scheduling.... Includes scheduling activities (vacations, lunch, breaks) Has strong knowledge on data components of the telephony systems and can create/maintain the proper reporting capabilities to drive results. Drives process improvements through business process knowledge and understanding of the source data; i.e., GENESYS,, etc. Ensures the software configuration meets changing business requirements. Trains new associates on scheduling processes and tools. They NEED experience with real time skilling - they will be monitoring shift scheduling, call volume and agent operations. They will be raising alerts, generating and updating periodic reports and executing actions to control call center results. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 15, 2024

Plano, TX

|

Business Analysis

|

Contract-to-perm

|

$43 - $65 (hourly estimate)

{"JobID":357668,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-96.7208181818182,"Longitude":33.0500909090909,"Distance":null},"State":"Texas","Zip":"75024","ReferenceID":"DAL-704982","PostedDate":"\/Date(1715797032000)\/","Description":"An employer is looking for a Technical Analyst to sit remotely. As a part of the digital/ ecommerce team, you will primarily be working closely with engineering and QA teams in an Agile fashion to understand APIs and integrations. These systems/ applications are tied to the clients digital ordering channels, specifically, the order \u0026 pay/ call center lanes. You will gather technical requirements and translate them into technical user stories for engineers/ devops personnel. You will assist in leading Agile ceremonies and partner closely with the product owner. Additional tasks will include refining user stories, technical documentation, develop use cases, determine acceptance criteria for automation and work with technical teams to document data flow diagrams/ system integration workflows. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"REMOTE- Technical Analyst","City":"Plano","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years experience in a technical systems/ business analyst role Well versed with APIs, integrations and sequence diagrams/ workflows Strong knowledge around system architecture Experience working with back end engineering teams, writing user stories/ technical documentation Ubuntu/ Linux experience Strong Agile/ Scrum knowledge Jira/ Confluence experience","Skills":"Software development experience POS experience QSR or ecommerce experience","Industry":"Business Analysis","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":64.8000,"SalaryLow":43.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a Technical Analyst to sit remotely. As a part of the digital/ ecommerce team, you will primarily be working closely with engineering and QA teams in an Agile fashion to... understand APIs and integrations. These systems/ applications are tied to the clients digital ordering channels, specifically, the order & pay/ call center lanes. You will gather technical requirements and translate them into technical user stories for engineers/ devops personnel. You will assist in leading Agile ceremonies and partner closely with the product owner. Additional tasks will include refining user stories, technical documentation, develop use cases, determine acceptance criteria for automation and work with technical teams to document data flow diagrams/ system integration workflows. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 10, 2024

Oakton, VA

|

Customer Service

|

Contract,Perm Possible

|

$16 - $24 (hourly estimate)

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Insight Global is seeking fully remote contact center crisis specialists who can conduct life-saving support for a wide demographic. The crisis intervention specialists will be responding to crisis... hotline calls according to established protocols, assess the degree of callers' risk, ensure the confidentiality of callers and any information shared, provide callers with referrals to resources, and call for emergency medical and/or police intervention if necessary.Company Background: PRS, Inc. recognized as one of the 50 Best Nonprofits to work for in the US, is a community-based nonprofit organization that has recently merged with CrisisLink to serve individuals living with mental illness, substance use disorders, mild intellectual disabilities, autism spectrum disorders and all individuals who face life crises, achieve safety, personal wellness, recovery and community integration. PRS helps clients by connecting crisis support, building independent living skills and providing support services they need to find meaningful, satisfying lives fully integrated into their communities.Responsibilities:-Answering calls from different crisis hotlines-De-escalation and screening those that call in for risk & safety.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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