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Jun 18, 2024

Cincinnati, OH

|

Business Analysis

|

Contract,Perm Possible

|

$51 - $77 (hourly estimate)

{"JobID":363772,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-84.4877272727273,"Longitude":39.1020909090909,"Distance":null},"State":"Ohio","Zip":"45202","ReferenceID":"CIN-712624","PostedDate":"\/Date(1718712983000)\/","Description":"A client in Cincinnati is seeking a Business Analyst (on a 6 month contract with potential hire) to join the Cloud Contact Center program to work closely with technical teams to migrate the call center software from Genesys Pure Connect to NICE. This BA will pull and document requirements early into the role and eventually work more heavily with the business. More Responsibilities Include: *Responsible for planning and monitoring activities for business analysis activities. *Chooses a business analysis approach that is appropriate for the change. *Performs a stakeholder analysis to determine potential types and areas of impact associated with the change. *Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative. *Responsible for elicitation of business requirements and related activities. *Uses a variety of elicitation techniques to identify the characteristics of the change. *Confirms and communicates what the stakeholders\u0027 needs are. *Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses. *Responsible for activities related to business requirements management and communication. *Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. *Traces requirements to business objectives, test cases and solutions. *Assesses the value, urgency and risk associated with each individual requirement. *Evaluates new and changing requirements for impact to projects. *Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution. *Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. *Analyzes and quantifies the potential value of the solution options. *Models and/or tailors requirements so they are understandable and usable by each stakeholder group. *Responsible for strategy or Enterprise analysis. *Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. *Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. *Understands uncertainties and assesses risks to recommend actions to deliver value. *Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified. *Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes. *Provides support, mentoring and guidance to project teams and incumbents. *Performs other duties as assigned by management. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr. Business Analyst","City":"Cincinnati","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*5+ years of IT Business Analyst experience *Experience with call center projects (platform integrations, call center workflows and/or process improvements)(any call center software, they are working with Genesys Pure Connect \u0026 NICE) *Soft Skills: strong communication (can articulate their experience), independent (can operate with ambiguity and minimal direction), must be comfortable in fast paced environment","Skills":"*IVR knowledge/experience *PMI-PBA, CBAP, or CCBA certifications *Solid understanding of SDLC practices *Familiarity with data integration, web services, and RESTful APIs *Ability to read and interpret XML and JSON messages *Conceptual understanding of Enterprise Service *Service-Oriented Architecture *.Pub/Sub Asynchronous messaging services","Industry":"Business Analysis","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":76.8000,"SalaryLow":51.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client in Cincinnati is seeking a Business Analyst (on a 6 month contract with potential hire) to join the Cloud Contact Center program to work closely with technical teams to migrate the call... center software from Genesys Pure Connect to NICE. This BA will pull and document requirements early into the role and eventually work more heavily with the business. More Responsibilities Include: *Responsible for planning and monitoring activities for business analysis activities. *Chooses a business analysis approach that is appropriate for the change. *Performs a stakeholder analysis to determine potential types and areas of impact associated with the change. *Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative. *Responsible for elicitation of business requirements and related activities. *Uses a variety of elicitation techniques to identify the characteristics of the change. *Confirms and communicates what the stakeholders' needs are. *Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses. *Responsible for activities related to business requirements management and communication. *Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. *Traces requirements to business objectives, test cases and solutions. *Assesses the value, urgency and risk associated with each individual requirement. *Evaluates new and changing requirements for impact to projects. *Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution. *Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. *Analyzes and quantifies the potential value of the solution options. *Models and/or tailors requirements so they are understandable and usable by each stakeholder group. *Responsible for strategy or Enterprise analysis. *Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. *Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. *Understands uncertainties and assesses risks to recommend actions to deliver value. *Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified. *Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes. *Provides support, mentoring and guidance to project teams and incumbents. *Performs other duties as assigned by management. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 31, 2024

Richmond, VA

|

Customer Service

|

Contract

|

$26 - $38 (hourly estimate)

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The Real Time Analyst will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming call volume. This position is... responsible for monitoring, measuring and analyzing operational call center performance and progression metrics in by utilizing out WFM systems and standardized protocols to ensure each component combines seamlessly for all stakeholders. This position will have high visibility to all the internal operations teams and third-party organizations. Salary of $50,000-$57,000.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 08, 2024

Cincinnati, OH

|

Business Analyst (BA)

|

Contract

|

$53 - $79 (hourly estimate)

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More Responsibilities Include: *Responsible for planning and monitoring activities for business analysis activities. *Chooses a business analysis approach that is appropriate for the change. *Performs a stakeholder analysis to determine potential types and areas of impact associated with the change. *Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative. *Responsible for elicitation of business requirements and related activities. *Uses a variety of elicitation techniques to identify the characteristics of the change. *Confirms and communicates what the stakeholders\u0027 needs are. *Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses. *Responsible for activities related to business requirements management and communication. *Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. *Traces requirements to business objectives, test cases and solutions. *Assesses the value, urgency and risk associated with each individual requirement. *Evaluates new and changing requirements for impact to projects. *Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution. *Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. *Analyzes and quantifies the potential value of the solution options. *Models and/or tailors requirements so they are understandable and usable by each stakeholder group. *Responsible for strategy or Enterprise analysis. *Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. *Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. *Understands uncertainties and assesses risks to recommend actions to deliver value. *Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified. *Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes. *Provides support, mentoring and guidance to project teams and incumbents. *Performs other duties as assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr Business Analyst","City":"Cincinnati","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*5+ years of IT Business Analyst experience *Experience with call center projects (platform integrations, call center workflows and/or process improvements)(any call center software, they are working with Genesys Pure Connect \u0026 NICE) *Soft Skills: strong communication (can articulate their experience), independent (can operate with ambiguity and minimal direction), must be comfortable in fast paced environment","Skills":"*IVR knowledge/experience *PMI-PBA, CBAP, or CCBA certifications *Solid understanding of SDLC practices *Familiarity with data integration, web services, and RESTful APIs *Ability to read and interpret XML and JSON messages *Conceptual understanding of Enterprise Service *Service-Oriented Architecture *.Pub/Sub Asynchronous messaging services","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":79.2000,"SalaryLow":52.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client in Cincinnati is seeking a Business Analyst to join the Cloud Contact Center program to work closely with technical teams to migrate the call center software from Genesys Pure Connect to... NICE. This BA will pull and document requirements early into the role and eventually work more heavily with the business. More Responsibilities Include: *Responsible for planning and monitoring activities for business analysis activities. *Chooses a business analysis approach that is appropriate for the change. *Performs a stakeholder analysis to determine potential types and areas of impact associated with the change. *Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and scope of a change initiative. *Responsible for elicitation of business requirements and related activities. *Uses a variety of elicitation techniques to identify the characteristics of the change. *Confirms and communicates what the stakeholders' needs are. *Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses. *Responsible for activities related to business requirements management and communication. *Translates business concerns, questions and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements and others. Defines relationships between various types of requirements. *Traces requirements to business objectives, test cases and solutions. *Assesses the value, urgency and risk associated with each individual requirement. *Evaluates new and changing requirements for impact to projects. *Works with stakeholders to reach approval and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution. *Responsible for requirements analysis and design definition. Analyzes the needs in order to recommend a solution or a range of solutions. *Analyzes and quantifies the potential value of the solution options. *Models and/or tailors requirements so they are understandable and usable by each stakeholder group. *Responsible for strategy or Enterprise analysis. *Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes. *Defines future state goals and objectives and how the Enterprise needs to change to meet those goals. *Understands uncertainties and assesses risks to recommend actions to deliver value. *Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state. Examines the potential value of the solution to determine if the change is justified. *Coordinates and facilitates meetings with representatives from all levels of the organization, vendors and regulatory agencies as required to support planning, validation/acceptance and final deployment processes. *Provides support, mentoring and guidance to project teams and incumbents. *Performs other duties as assigned by management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 03, 2024

Portland, OR

|

NOC Technician

|

Contract

|

$20 - $30 (hourly estimate)

{"JobID":360875,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.685363636364,"Longitude":45.5889090909091,"Distance":null},"State":"Oregon","Zip":"97217","ReferenceID":"POR-708880","PostedDate":"\/Date(1717431383000)\/","Description":"An employer in Portland, OR is looking for an Incident Response Technician to join their team. This resource is responsible for providing incident facilitation in a call center environment. In addition to working on the telephone with clients and internal employees, this resource will help escalate complex issues that cannot be solved within the Tier 1 team and triaged them to Tier 2 and Tier 3 Engineers. An important aspect of this role is having the ability to follow processes very closely and provide detailed documentation.The NOC is a 24/7 365 operation. This resource must be available to work any shift: day, night, weekends, holidays, ect. The typical workweek will be composed of 3 shifts of 12 hours each. Shifts are 7am-7pm and 7pm-am - must be available for both. They will be expected to work at least 1-2 overtime shifts per month.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Incident Response Technician","City":"Portland","ExpirationDate":null,"PriorityOrder":0,"Requirements":"At least two years providing Technical Support in a Call Center environment Strong experience facilitating critical incidentsOccasional training of new Technicians Excellent customer service skills and strong attention to detail Ability to answer customer calls and work issues via trouble tickets proficiently and independently Ability to recognize when to triage issues and Incidents to a higher tier of Technical Support Ability to collaborate with employees and third-party partners in a way that results in a positive repair experience for client base","Skills":"","Industry":"NOC Technician","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":20.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer in Portland, OR is looking for an Incident Response Technician to join their team. This resource is responsible for providing incident facilitation in a call center environment. In... addition to working on the telephone with clients and internal employees, this resource will help escalate complex issues that cannot be solved within the Tier 1 team and triaged them to Tier 2 and Tier 3 Engineers. An important aspect of this role is having the ability to follow processes very closely and provide detailed documentation.The NOC is a 24/7 365 operation. This resource must be available to work any shift: day, night, weekends, holidays, ect. The typical workweek will be composed of 3 shifts of 12 hours each. Shifts are 7am-7pm and 7pm-am - must be available for both. They will be expected to work at least 1-2 overtime shifts per month.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 29, 2024

Melbourne, FL

|

Security Engineering

|

Contract-to-perm

|

$32 - $48 (hourly estimate)

{"JobID":359918,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.595,"Longitude":28.0898181818182,"Distance":null},"State":"Florida","Zip":"32901","ReferenceID":"ORL-707605","PostedDate":"\/Date(1716966857000)\/","Description":"A client of Insight Global is looking for four SOC Analyst to join their team in Melbourne FL. The IT Security General Analyst support the Security Operations Control Center (SOCC). The SOCC is a 24/7/365 operation that requires shift rotations, weekend, after hours, or on-call support to meet program requirements. Responsibilities include:- Tier 1 security configuration hardening, incident detection/investigation and reporting to management and customer security contacts- Monitors security events to identify anomalies and possible incidents within the network- Manages Security Information and Event Management (SIEM) infrastructure and applications, including workflow management, threat hunting assignments, threat intelligence ingests, rule/alert creation and operational maintenance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"SOC Analyst","City":"Melbourne","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s degree in IT or related field, and minimum 2 years related experienceMinimum of 1 years\u0027 experience in the Information Security field specifically offensive security and incident response. Minimum of 1 years\u0027 experience in the network engineering fields (Firewalls, Routers, Switches, VPN).Ability to obtain a Public Trust Ability to support on call schedule rotations","Skills":"Understanding of Windows and Linux Understanding of system logs and be familiar with log analysis.Understanding of predominant cyber-attack vectors (Buffer Overflow, Phishing, etc.)Security+ Certification or equivalent certification","Industry":"Security Engineering","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":48.0000,"SalaryLow":32.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client of Insight Global is looking for four SOC Analyst to join their team in Melbourne FL. The IT Security General Analyst support the Security Operations Control Center (SOCC). The SOCC is a... 24/7/365 operation that requires shift rotations, weekend, after hours, or on-call support to meet program requirements. Responsibilities include:- Tier 1 security configuration hardening, incident detection/investigation and reporting to management and customer security contacts- Monitors security events to identify anomalies and possible incidents within the network- Manages Security Information and Event Management (SIEM) infrastructure and applications, including workflow management, threat hunting assignments, threat intelligence ingests, rule/alert creation and operational maintenance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 06, 2024

Augusta, GA

|

Customer Service

|

Contract-to-perm

|

$15 - $22 (hourly estimate)

{"JobID":361644,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-81.9846363636364,"Longitude":33.4640909090909,"Distance":null},"State":"Georgia","Zip":"30909","ReferenceID":"ATL-709974","PostedDate":"\/Date(1717686845000)\/","Description":"An employer is looking for a Customer Service Representative in the Augusta area -- This person will be corresponding on the online chat portal, they may answer general inbound and, when needed, places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound messages and calls and emails relating to general payroll inquiries. Follows basic procedures and scripts, using fundamental knowledge to navigate company\u0027s customer information systems and/or order system along with a basic knowledge of the company, services, and products.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Chat Representative","City":"Augusta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-2-3 years of experience in a chat center or email support within customer service -Extremely professional in both written and verbal communication -Able to answer interview questions in the STAR method -- please make sure they know this PRIOR to the interview (Attached) -Strong examples of multi-tasking in a fast-paced environment with different systems","Skills":"","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":22.2000,"SalaryLow":14.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a Customer Service Representative in the Augusta area -- This person will be corresponding on the online chat portal, they may answer general inbound and, when needed,... places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound messages and calls and emails relating to general payroll inquiries. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of the company, services, and products.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 18, 2024

Cincinnati, OH

|

Nurse

|

Contract

|

$42 - $62 (hourly estimate)

{"JobID":363807,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.4888181818182,"Longitude":39.0964545454545,"Distance":null},"State":"Ohio","Zip":"45219","ReferenceID":"IMW-712628","PostedDate":"\/Date(1718720184000)\/","Description":"Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 12 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Travel Operating Room Registered Nurse","City":"Cincinnati","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Registered Nurse * 2 years experience of neuro, vascular, ENT and or Trauma * RN License * BLS certified","Skills":"Level 1 trauma exp","Industry":"Nurse","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":62.4000,"SalaryLow":41.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 12 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 12, 2024

Gainesville, FL

|

Accounting

|

Perm

|

$43k - $64k (estimate)

{"JobID":362544,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-82.3036363636364,"Longitude":29.6719090909091,"Distance":null},"State":"Florida","Zip":"32601","ReferenceID":"JAX-711105","PostedDate":"\/Date(1718194053000)\/","Description":"Insight Global is looking for a Stipend Specialist to join our client\u0027s team in Gainesville! This person will be responsible for processing payments and ensuring payments are received by the appropriate party. They will be paying around 1500 individuals and working through any discrepancies. The Stipend Specialist will spend 50 percent of their time working with the students and families that have been approved for these payments. The other 50 percent will be working in excel and backend processing. Paid holidays and Health benefits are offered in this position. Must Haves: 1-5 total years of experience -financial aid, bank teller, student financials, call centerStrong Excel Knowledge Payment Processing experience Plusses:Specific Backend Processing knowledge Spanish speakingBachelor\u0027s degreeThis position will pay $52,000 to $55,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Stipend Specialist","City":"Gainesville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"experience processing payments for individuals and companies. performed payment transactions and distributions. assist with budget or compliance reviews. communicated processes and procedures to clients. customer service and call center experience","Skills":"Specific Backend Processing knowledge Spanish speakingBachelor\u0027s degree","Industry":"Accounting","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":64200.0000,"SalaryLow":42800.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Stipend Specialist to join our client's team in Gainesville! This person will be responsible for processing payments and ensuring payments are received by the... appropriate party. They will be paying around 1500 individuals and working through any discrepancies. The Stipend Specialist will spend 50 percent of their time working with the students and families that have been approved for these payments. The other 50 percent will be working in excel and backend processing. Paid holidays and Health benefits are offered in this position. Must Haves: 1-5 total years of experience -financial aid, bank teller, student financials, call centerStrong Excel Knowledge Payment Processing experience Plusses:Specific Backend Processing knowledge Spanish speakingBachelor's degreeThis position will pay $52,000 to $55,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 07, 2024

Richmond, VA

|

Accounts Receivable

|

Perm

|

$56k - $84k (estimate)

{"JobID":361987,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-77.4499090909091,"Longitude":37.5593636363636,"Distance":null},"State":"Virginia","Zip":"23236","ReferenceID":"RIC-710407","PostedDate":"\/Date(1717787637000)\/","Description":"- Manage a team of at least 6 QA Associates, providing employees training, feedback and coaching to help improve their skills as well as improve effectiveness and efficiency, ensuring deadlines and deliverables are met. - Become the subject matter expert (SME) on many client and company requirements related to calls, letters, and complaints. - Lead call calibration sessions with team, clients, and suppliers, to improve quality performance by providing feedback real time. - Analyze consumer complaint and audit trending data and produce usable reports.- Remediate audit findings related to Quality Assurance and monitor changes. - Other similar duties included Pay Rate Range: 65k-75kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Director of Quality Assurance","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 4-5 years of experience in a financial services background. (banking, collections, etc.) * 1+ year of experience in a call center environment (call in or out, or listening and reviewing phone calls) * 3+ years of prior management experience overseeing 3+ individuals * Intermediate excel experience, will be required to take an excel assessment (pivot tables, graphs, etc.)","Skills":"Bachelor\u0027s or associates degreeQA and/or Audit background","Industry":"Accounts Receivable","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":84000.0000,"SalaryLow":56000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

- Manage a team of at least 6 QA Associates, providing employees training, feedback and coaching to help improve their skills as well as improve effectiveness and efficiency, ensuring deadlines and... deliverables are met. - Become the subject matter expert (SME) on many client and company requirements related to calls, letters, and complaints. - Lead call calibration sessions with team, clients, and suppliers, to improve quality performance by providing feedback real time. - Analyze consumer complaint and audit trending data and produce usable reports.- Remediate audit findings related to Quality Assurance and monitor changes. - Other similar duties included Pay Rate Range: 65k-75kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 18, 2024

Cincinnati, OH

|

Surgical Technician

|

Contract

|

$35 - $53 (hourly estimate)

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Insight Global Health is looking for an experienced Surgical Scrub Technician for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! This Surgical Scrub Technician will be... responsible for assisting surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. The Surgical Scrub Technician will prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Shifts: * 8 OR 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off daysPAY RATE (dependent on years of experience, education and certifications):TRAVEL: $2,300 weekly take homeLOCAL: $38-45/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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