Quality Assurance III

We are looking for a Quality Assurance (QA) Analyst to step into a lead-style role supporting a Salesforce-driven project. This person will primarily oversee testing efforts and coordinate with an offshore QA team, ensuring all test scenarios, execution, and reporting are aligned with business goals.

This is less of a hands-on testing role and more focused on guidance, coordination, and quality oversight across the testing lifecycle.

What You’ll Be Doing
Oversee day-to-day QA activities for an offshore testing team (8 resources)
Work closely with Project Managers and Business Analysts to review requirements and ensure proper test coverage
Validate that test scenarios and test cases are clearly defined and aligned with business expectations
Support offshore team by troubleshooting issues, answering questions, and removing blockers
Monitor testing progress and provide daily status updates to stakeholders
Ensure defects are escalated appropriately and tracked through resolution
Coordinate testing related to Salesforce data flows (Sales Cloud → downstream systems like CSG)
Participate in daily standups and business check-ins to identify gaps or new testing needs
Use Jira to track testing progress, defects, and reporting
Help drive process improvements across the QA lifecycle
What a Typical Day Looks Like
Morning sync with offshore QA team to review test execution progress and address issues
Meetings with business and project stakeholders to align on priorities and upcoming work
Reviewing test scenarios and ensuring proper coverage before execution
Monitoring testing execution and troubleshooting blockers
Sending end-of-day reporting on testing status, progress, and risks

This is onsite 4 days a week in St. Louis. This role is overring 40-45 an hour.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

4–5+ years of experience in Quality Assurance / QA Analyst roles in Manual Testing
Strong experience testing within Salesforce (Sales Cloud) environments
Experience working with data flows/integrations (Salesforce to downstream systems such as billing platforms like CSG)
Hands-on experience with Jira for defect tracking and reporting
Strong stakeholder communication and ability to report up to business teams
Experience working with and coordinating offshore QA teams
Solid understanding of the software testing lifecycle (test planning, execution, defect tracking)
Strong attention to detail and problem-solving skills

Exposure to CSG billing systems
Experience working in both Waterfall and Agile environments
Light experience with test automation

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.