Job Description
About the Role
The BPO QA Lead owns the multi-tier quality process for the Atlanta annotation cell, running calibration with Calder, gold-standard audits, and Kappa tracking to hit and hold the ≥ 0.8 quality target across modalities.
Responsibilities
Execute multi-tier QA — peer review → senior QA → gold-standard audit
Run weekly calibration sessions with Calder's QA counterpart
Perform gold-standard audits and track Kappa daily; report trending
Manage the 30-day calibration ramp and re-calibration on guideline changes
Route annotation findings back to field operators through Team Leads
Own quality across all three capture modalities
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Required Skills & Experience
- 2+ years in QA, annotation quality, or data-quality roles
- Familiarity with inter-annotator agreement metrics (e.g., Cohen's Kappa)
- Strong attention to detail and calibration discipline
Nice to Have Skills & Experience
- Experience with 3D reconstruction, spatial data, or multi-sensor annotation
- Experience building or running gold-standard audit processes
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.