Job Description
We are seeking an experienced SAP S/4HANA Service Management Consultant to lead the design, configuration, and implementation of Service Management processes within an SAP S/4HANA environment. This individual will play a key role in supporting field service operations, including service contracts, service orders, quotations, billing, pricing, and revenue recognition.
The ideal candidate will have recent hands-on experience with SAP S/4HANA Service Management and a strong understanding of how field service organizations manage technicians, service contracts, pricing, costs, and revenue recognition.
This position can be fully remote or hybrid, but candidates must be able to work Pacific Time Zone (PST) hours.
Responsibilities
• Lead the design, configuration, and implementation of SAP S/4HANA Service Management solutions.
• Configure and support:
○ Service Orders, Service Contracts, Subscriptions, Billing and Revenue Integration
• Support Field Service Management processes, including technician dispatching, service execution, time capture, cost tracking, and pricing.
• Configure Solution Quotations for complex service offerings, including:
○ Bundled services, Subscription-based services, Usage-based services
• Define pricing structures, configuration logic, and dependency management.
• Partner with business stakeholders to gather requirements and conduct fit-gap analysis.
• Ensure alignment with cross-functional business processes across:
○ Finance, Sales & Distribution (SD), Order Management, Revenue Recognition, Billing & Invoicing
• Support system integration testing (SIT), user acceptance testing (UAT), regression testing, and defect resolution.
• Assist with cutover planning, go-live activities, and post-production stabilization.
• Create and maintain functional specifications, configuration documentation, and process flow diagrams.
• Provide guidance on standard SAP functionality versus custom solutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5-8+ years of SAP Service Management experience, including multiple SAP S/4HANA implementations.
• Recent hands-on experience with SAP S/4HANA Service Management is required.
• Strong experience configuring and supporting:
○ Service Orders, Service Contracts, Service Subscriptions, Billing and Revenue Integration
• Experience supporting Field Service organizations and service contract lifecycle management.
• Understanding of service execution processes, including time capture, cost management, pricing, and revenue recognition.
• Experience with Solution Quotation functionality for complex service offerings.
• Knowledge of pricing procedures, configuration logic, and dependency management.
• Experience gathering business requirements and conducting fit-to-standard / gap analysis workshops.
• Strong understanding of integration with:
○ SAP Finance (FI), Revenue Recognition, SAP SD / Order Management, Billing and Invoicing
• Experience supporting SIT, UAT, and regression testing efforts.
• Ability to create functional design documents, business process documentation, and process flows.
Excellent stakeholder management, communication, and consulting skills.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.