Job Description
Overview
Optum Technology is seeking an experienced IT Technology Trainer to support enterprise technology and transformation initiatives, including ServiceNow and Workforce Management implementations. This role will be responsible for designing and delivering training programs, supporting organizational change management (OCM) efforts, and driving end-user adoption across multiple strategic initiatives.
Key Responsibilities
Design, develop, and deliver training materials, job aids, and virtual learning sessions.
Partner with OCM, Communications, and Transformation teams to support change readiness and user adoption.
Build training plans aligned with project roadmaps and deployment timelines.
Collaborate with stakeholders to identify impacted users and training needs.
Measure training effectiveness and continuously improve learning content and delivery.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2-3+ years of technology training experience
2-3+ years of instructional design experience
1+ year of Organizational Change Management (OCM) experience.
Experience developing and facilitating virtual and instructor-led training.
Strong communication, presentation, and stakeholder engagement skills.
Ability to translate complex technical concepts into simple, engaging learning experiences.
Nice to Have Skills & Experience
ServiceNow training experience.
Workforce Management implementation experience.
Experience supporting large-scale technology or transformation initiatives.
Healthcare industry experience preferred.
Bachelor's degree preferred; equivalent experience will be considered.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.