Job Description
Our client is seeking a Help Desk Support Technician II to provide advanced technical support across multiple locations. This role is responsible for supporting end users, communication infrastructure, business applications, network-connected devices, and operational technology environments. The ideal candidate will possess strong troubleshooting skills, experience supporting Windows and macOS systems, and the ability to independently resolve complex technical issues while serving as an escalation resource for junior team members.
Pay Rate: 35/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Associate's degree in Information Technology, Computer Science, or a related field.
CompTIA A+ certification.
3-5 years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support roles.
Strong knowledge of Microsoft Windows operating systems.
Experience troubleshooting desktop hardware, software applications, printers, and operational peripherals.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, wireless networking, and switching concepts.
Proven ability to independently troubleshoot and resolve technical issues.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Detail-oriented with strong documentation practices.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver's license and willingness to travel to support multiple locations.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.