Job Description
· Install, maintain, and support time and attendance software for HR systems
· Develop integration model, system architecture, and technical environment for time & attendance hardware to interface with HR systems, e.g. time clocks, interfaces, servers, etc.
· Interface with local and regional technical support staff and provide guidance and direction related to support of the clock systems
· Provision support for mobile device infrastructure and wireless device technologies
· Work interdependently with technical infrastructure teams to ensure clocks, wireless, and/or handheld devices are meeting service delivery expectations as well as business objectives
· Creating and maintaining thorough and complete technical documentation of the time clock environment architecture, mobile device environment architecture and associated standards
· Provide technical support for WorkForce Time & Attendance System and related infrastructure, including: on-call, research & development, and technical assistance. While on-call, employees must have the ability to receive calls and text messages 24 hours a day, seven days per week
· Work with security teams to ensure system access, auditing, and security controls are in place and compliant to security policy
Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, & participating in professional organizations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· 3+ years of desktop support
· Experience imaging or provisioning devices
· Wifi Technology and Configuration- IOS and Android
· Experience with Intune, JAMF, Workspace ONE, AirWatch, or other MDM platforms
· Experience with a ticketing system- service now
· Strong customer service skills
· Good inventory and logistics management experience
Nice to Have Skills & Experience
Project Management Background
End User Support, Collaboration
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.