Job Description
This Field Service Engineer role supports semiconductor equipment in the field by responding to customer service calls, troubleshooting issues, and ensuring timely resolution. The engineer is responsible for properly managing and maintaining company assets, including tools, test equipment, and traveling inventory, in line with company policies. Strong communication is key, as this person will promptly return customer messages and provide updates throughout the service process. The role also requires maintaining accurate records of all service work performed and completing both internal and customer documentation with a high level of quality and timeliness. Additionally, the engineer will participate in ongoing training and must successfully complete required courses with a passing score of 75% or higher. Overall, this position is ideal for someone who is organized, responsive, and committed to delivering high-quality field support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· Associate's Degree
· Ability to effectively communicate information to customers and management regarding service activities and schedules
· Ability to follow precise instruction
· Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
· Ability to install and qualify a system
· Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation
· Knowledge of analog and digital circuitry
· Ability to read blueprints and electrical schematics
· Demonstrate strong work ethic
· Demonstrate strong verbal and written communication skills with people at all levels within the organization and outside of the company
· Ability to drive an automobile
· Ability to identify and distinguish color-codes
· Ability to quickly transport from location to location (i.e., air, car, etc.)
· Ability to transport parts and toolbox from car to equipment site
· Ability to lift up to 50 lbs.
· Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large, leveraged type item
· Expected to use PPE when required
· Must be available for on-call service calls (8:00am-8:00pm)
Nice to Have Skills & Experience
· Semiconductor industry experience
· Bachelor's Degree
· Metrology toolset experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.