Job Description
Day to Day:
As our Salesforce Admin/developer, you play a vital role in the company. This position is central to continually improving and enhancing the Salesforce platform for our organization. You will play a key part in supporting bugs, front line cases, and will help handle on occasion frontline cases across all applications. You will work in sales cloud and service cloud to handle front line cases including but not limited to integrations, Access to timeline, Bulk Upload, etc.
Responsibilities:
• Perform administrator functions such as managing users, profiles, roles, permissions, rules, and queues, data backup
• Configure Salesforce platform with out of the box capability to configure custom pages & lightning components to enhance user experience in sales, service, and experience cloud. Provide a deep understanding of Salesforce data structures and how to leverage the tool to meet complex process, workflow automation and reporting requirements.
• Work closely with users to provide best practices and tips on Salesforce including training, documentation, and support as necessary.
• Produce and improve overall documentation related to configuration and deployment of applications. Automate processes using Salesforce tools such as process builder, approval processes, validation rules, flows, and make an informed decision on which is the best tool to be used.
• Partner with senior admins to identify, install, and maintain appropriate apps from the AppExchange.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
• 3+ years of experience in Salesforce
○ Sales and Service cloud
• Experience with SQL/Experience with Salesforce inspector (for data uploads, SQL queries)
• Familiarity w Apex
• MUST be reliable, have to be in office 3 days a week no exceptions.
• Good communication and personality
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.