Sr. Release Management Analyst (Canada)

The Senior Release Management Analyst coordinates and improves enterprise technology releases, ensuring safe and efficient deployment across various teams while minimizing business disruption. This role emphasizes collaboration, risk management, process improvement, and the integration of automation and AI technologies.
• Enterprise release coordination: Manages software, infrastructure, cloud, and platform releases across multiple teams, facilitating planning, readiness reviews, and communication to ensure governance compliance and minimize risks.
• Risk management and governance: Identifies and communicates release risks and dependencies, coordinates mitigation strategies, escalates issues appropriately, and supports post-implementation reviews to ensure documentation accuracy and compliance.
• Process improvement and operational excellence: Drives continuous enhancement of release management standards and processes, develops insightful dashboards and metrics, and promotes alignment with related IT practices to foster operational accountability.
• Automation and AI integration: Identifies automation opportunities using workflow tools and AI technologies, designs AI-assisted workflows, collaborates on intelligent automations, evaluates emerging AI platforms, and promotes responsible AI adoption to enhance release quality and efficiency.

Remote, Canada
$60-$65/hr CAD
6-month contract, extensions likely/perm possible

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years in Release Management, Change Enablement, IT Operations, ITSM, Program Management, or related technology roles.
• Strong knowledge of ITIL v4 Change Enablement and Release Management best practices.
• Experience coordinating enterprise releases across teams, applications, and platforms.
• Experience with Agile, SAFe, DevOps, Waterfall, or hybrid delivery methods.
• Experience with ServiceNow ITSM for Change and Release Management.
• Experience with Jira and Confluence for work management and documentation.
• Strong understanding of release governance, risk, dependencies, and operational readiness.
• Experience identifying process improvements and operational efficiencies.
• Experience building automations with ServiceNow Flow Designer, Power Automate, scripting, or similar platforms.
• Familiarity with enterprise AI tools such as Microsoft Copilot, GitHub Copilot, ChatGPT Enterprise, Gemini, Claude, or similar technologies.
• Strong analytical, organizational, critical thinking, and problem-solving skills.
• Excellent written, verbal, facilitation, and executive communication skills.
• Ability to influence cross-functional teams without direct authority.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.