Dispatcher

Day-to-Day:

the Dispatcher – Courier Logistics coordinates routine and STAT lab and non- lab pickups for AdventHealth, AHL Outreach Clients, FRI and others. The Dispatcher receives and documents calls using the Dispatch software electronic logistics system. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Available for various and flexible shifts, especially nights weekends and holidays.
- Coordinates routine and STAT lab and non-lab pickups and drop offs utilizing vehicle tracking and request dispatching software
- Coordinate vehicle maintenance and breakdowns
- Assign vehicles, keys and handheld devices as needed.
- Understanding and maximizing the efficiency of your team of drivers. Monitors drivers for punctuality and responsiveness.
- Conduct effective resource planning to maximize the productivity of resources.
- Coordinate vehicle maintenance and breakdowns
- Assign vehicles, keys and handheld devices as needed.
- Utilize dispatch software to enter in requests, dispatch to drivers and track drivers through their shift. Add new drivers in the system as well as remove drivers no longer with the department. Find trends and inefficiencies to better help the department.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must-Haves:
• Background in call center, dispatching (911, Police, Firefighter, etc.), or logistics (mail, supply chain, etc.)
• Ability to learn and apply computer related applications and programs, including using electronic keyboards and other peripheral devices, and creating orders via email
• Ability to communicate verbally and in writing with persons of varied backgrounds in a respectful, effective and professional manner.
• Ability to interpret and communicate directions utilizing GPS mapping applications.
• Must be able to work under pressure and multitask in a fast-paced environment, detail oriented
• High school diploma/GED

Plusses:
• Previous Dispatcher experience
• · Knowledge of Orlando and surrounding areas
• · Knowledge of AdventHealth Network of Facilities and Offices
• Courier, supply chain logistics, driver

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.