Job Description
Insight Global is seeking a Fire Alarm Service Technician for a leading building systems and life safety solutions client. This individual will be responsible for servicing, troubleshooting, repairing, testing, and programming fire alarm systems at customer facilities throughout the Dublin and greater Columbus, Ohio market. The technician will work closely with dispatchers and customers to diagnose issues, perform repairs, complete service documentation, and ensure all life safety systems operate reliably and efficiently. The ideal candidate has strong hands-on fire alarm experience, exceptional customer service skills, and the ability to work independently in the field. Experience with Simplex fire alarm systems, security systems, access control, CCTV, and IP networking is highly preferred. This opportunity offers exposure to advanced life safety technologies, a strong safety-focused culture, long-term growth potential, and the opportunity to become a trusted technical advisor for customers.
Day to Day:
- Receive and respond to service calls for fire and life safety systems
- Work directly with dispatchers to coordinate daily service assignments
- Contact customers to schedule visits and provide service updates
- Diagnose, repair, troubleshoot, inspect, test, and maintain fire alarm systems
- Program and reprogram fire alarm, security, and access control panels
- Replace devices and resolve low-voltage circuit issues
- Travel throughout the greater Columbus service territory to customer sites
- Review blueprints, schematics, specifications, and technical documentation
- Complete service acknowledgments, reports, and customer-facing documentation
- Obtain customer signatures upon completion of service work
- Participate in on-call rotations as needed
- Provide recommendations to improve facility operations and system performance
- Assist with quotes related to repairs, upgrades, and recommended solutions
- Complete detailed service debriefs and communicate findings back to customers and internal teams
- Support backlog reduction efforts while maintaining customer response goals of 2–5 days
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Fire alarm service, troubleshooting, and repair experience
- Experience programming and reprogramming fire alarm control panels
- Active Fire License
- 4–5+ years of relevant fire alarm/service technician experience preferred
Knowledge of low-voltage systems and circuitry
- Ability to read and interpret blueprints, schematics, specifications, and technical manuals
- Experience independently performing service calls at customer locations
- Strong customer service, communication, and documentation skills
- Ability to complete work orders and documentation using laptops, tablets, and smartphones
- Valid driver's license with fewer than 6 points and reliable personal vehicle
- Detail-oriented with the ability to work independently and provide thorough customer debriefs
- Experience servicing fire alarm panels, specifically Simplex systems preferred
Nice to Have Skills & Experience
- SimplexGrinnell/Simplex fire alarm system experience
- Security systems experience
- Access control systems experience
- CCTV experience
- IT and IP networking knowledge
- Lift certification
- Previous mentoring or training experience
- Experience identifying and developing upsell/service opportunities
- Experience with EST, Notifier, Fire-Lite, Silent Knight, and Bosch systems
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.