Job Description
A School District in the Katy ISD area is looking for a Level 1 Service Desk Associate. This person will take calls from parents or teachers where they will be responsible for providing excellent customer service support. They will also take tickets from the virtual assistant that parents call into and help resolve those tickets. Common issues they will assist with are people needing help with enrollment, gaining access to their class schedule, resetting passwords, help navigate students and parents through he different online portals. Upon starting this role, the Service Desk Associate will be provided an onsite training to ensure they have all the tools and knowledge to be successful. They will be required to sit onsite every single day as remote work is not an option. This role requires onsite work daily Monday-Friday for 8 hour days (8A-5P). This position pays between $15-$16/hr.
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Required Skills & Experience
Basic understanding of IT
Strong customer service experience
Ability to show up on time and follow directions
Nice to Have Skills & Experience
Remote IT support experience
Any IT certifications
Bilingual in Spanish
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.