Job Description
Job Description:
Insight Global is seeking a SaaS Support Engineer for a top technology client. This candidate will join a highly collaborative SaaS Engineering team responsible for supporting and optimizing a diverse application ecosystem. The ideal individual will bring strong experience across major SaaS platforms, identity management technologies, APIs, and automation development. This role will focus on handling complex Tier 3 escalations, improving operational efficiency through automation, documenting processes, and partnering with stakeholders to enhance the overall SaaS environment. The team is looking for a self-starter who enjoys solving challenging technical issues, driving continuous improvement, and empowering users through scalable engineering solutions.
Day-to-Day:
• Triage and resolve Tier 3 escalations from IT Support teams
• Support internal users and stakeholders with complex SaaS-related issues
• Document existing processes, procedures, and operational standards
• Identify work that can be shifted to lower-tier support teams
• Build automations to reduce manual effort and ticket volume
• Partner with cross-functional teams on SaaS platform improvements
• Audit SaaS applications against established frameworks and standards
• Remediate applications based on evolving business and IT requirements
• Improve application performance, governance, and user experience
• Research and evaluate AI functionality within SaaS tools and workflows
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years of IT Engineering / SaaS Administration experience
• 4+ years working with SCIM provisioning, APIs, and automation development
• Strong hands-on experience with Google Workspace Administration and Slack Enterprise Grid
• Experience with Okta and identity/access management
• Experience integrating and troubleshooting REST APIs
• Knowledge of SAML, OAuth, and SCIM
• Experience creating automations using Python or similar scripting languages (PowerShell not preferred)
• Working knowledge of source control/version control systems
• Excellent communication and interpersonal skills
• Able to independently troubleshoot complex SaaS issues and escalated tickets
Nice to Have Skills & Experience
• Experience with the following tools:
o Airtable
o Miro
o SailPoint
o Jira/Confluence
• Google Apps Script experience
• JavaScript development experience
• Experience evaluating and leveraging AI capabilities within SaaS platforms
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.