Job Description
SUMMARY
Q2 is seeking an Application Support Analyst for GitLab and GitHub who will work closely with key engineering users and is considered the technical subject matter expert on these systems. This person will perform technical support functions for the systems configuration, administration, and continuous improvement of GitLab and GitHub enterprise functionality. The ideal candidate possesses strong administration experience with source control management and will be responsible for ensuring the integrity and security of Q2’s source repository tools.
RESPONSIBILITIES
• Perform IT functions such as design, evaluation, testing, debugging, implementation, and integration of application programs supporting Q2 processes and operations
• Troubleshoot GitLab and GitHub configuration and integration issues to identify and fix root causes
• Analyze, install, modify, and support the GitLab and GitHub applications and underlying technology infrastructure
• Diagnose, repair, debug, and propose corrective actions for issues in Q2’s source control management enterprise systems
• Serve as a GitLab and GitHub technical expert, performing complex tasks such as integrations, access management and automations
• Act as a technical project lead for the implementation of new functionality, integrations, upgrades, and patches
• Create, maintain, and support a variety of dashboards, audit reports, and queries – both standard and custom – to monitor platform usage and compliance
• Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to
Continued development, training, and certification on new GitLab and GitHub releases and functionality as Q2 adopts the latest features to align with operational needs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
EXPERIENCE AND KNOWLEDGE
• Minimum 5-7 years of experience in technical application analysis with 2+ years specifically with GitLab or GitHub administration or equivalent source control management tools
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience
• Advanced knowledge of GitHub and GitLab administration and configuration; certification coursework a plus
• Understanding of change management principles associated with new technology implementations
• Previous experience supporting enterprise-level software or systems in production environments
• Expertise in advanced troubleshooting across software and network layers
• Expertise resolving escalated technical issues that span multiple domains (e.g., system configuration, database tuning, application behavior, monitoring)
• Hands-on experience with log analysis and performance tuning
• Strong background in cloud platforms (AWS, Azure)
• Proficiency in JSON, YAML or similar data serialization protocols
• Understanding of DevOps tools, methodologies and CI/CD pipelines
• Excellent verbal, written, and interpersonal skills
Self-starter with proven ability to deliver results
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.