Workplace Technology Support Lead

Insight Global is seeking a Workplace Technology Support Lead to support a leading retailer in Vancouver. This individual will own the administration and optimization of workplace technology platforms, including Microsoft 365, Azure, SharePoint, OneDrive, Entra ID, RingCentral, and other collaboration tools. The role is responsible for leading Incident, Problem, and Change Management processes, supporting end users, improving service delivery, and driving technology initiatives that enhance productivity across the organization.

Key Responsibilities
- Administer and support Microsoft 365, Azure, SharePoint, OneDrive, Entra ID, RingCentral, Jira, and Confluence.
- Lead major incidents, root cause analysis, problem management, and change management activities.
- Oversee service desk operations, escalations, and end-user support.
- Develop user documentation, training materials, and knowledge base content.
- Manage vendor relationships, hardware/software inventory, and technology lifecycle processes.
- Drive continuous improvement initiatives and technology adoption across the business.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 5+ years supporting desktop, network, cloud, and collaboration technologies.
- 5+ years of experience with Microsoft 365, Active Directory, Entra ID, SSO, security policies, and access management.
- Experience supporting and administering:
----Microsoft 365 (Office 365)
----Azure
----SharePoint Online
OneDrive
----Entra ID (Azure AD)
----RingCentral
----Jira / Confluence
- Experience with Incident, Problem, and Change Management processes.
- Strong knowledge of Windows Server, Active Directory, virtualization, networking, and cloud infrastructure.
- Excellent communication, stakeholder management, and leadership skills.
- Proven ability to lead cross-functional initiatives and build strong relationships across the business.

- Understanding of Infrastructure as Code (IaC), network security, firewalls, and access management.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.