Job Description
Insight Global is seeking a Desktop Support Technician to provide remote technical support to end users across hospital, clinic, and administrative environments. This individual will serve as a primary point of contact for incoming support requests, troubleshooting hardware, software, account access, and application-related issues over the phone, through remote support tools, and via the service desk ticketing system. The ideal candidate is customer-focused, possesses strong communication and problem-solving skills, and is comfortable guiding users through technical solutions in a fast-paced healthcare environment. Experience resolving Level 1 and Level 2 technical issues, documenting resolutions, escalating complex incidents when necessary, and delivering an excellent end-user support experience is highly preferred.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Minimum 1 year experience with Desktop Support via phone directly with end users
• Windows/Microsoft environment experience
• Excellent communication and readiness to learn
High School Diploma
Nice to Have Skills & Experience
• Previous hospital desktop support experience
Bachelor's Degree in related field
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.